Userback
Userback is a customer feedback and review management software that allows businesses to interact with customers, gather feedback through surveys, analyze feedback data, and manage online reviews.
feedback
reviews
surveys
analytics
Userback: Customer Feedback & Review Management Software
Userback helps businesses interact with customers, gather feedback through surveys, analyze feedback data, and manage online reviews.
What is Userback?
Userback is a software solution designed to help businesses manage customer feedback and online reviews. It includes the following key features:
- Feedback collection tools like in-app and email surveys to gather customer opinions and suggestions.
- Review management to keep track of and respond to reviews on sites like Google, Facebook, and Yelp.
- Feedback analytics and reports to uncover insights and monitor satisfaction over time.
- Review monitoring to get notified of new reviews and urgent issues needing response.
- Integration with popular platforms like Shopify, WooCommerce, and more to centralize data.
- Canned response templates, review templating, and custom rules to save time responding.
- Team accounts so multiple staff can collaborate managing reviews and feedback.
In summary, Userback aims to help businesses proactively collect feedback through customized surveys, analyze response patterns over time, and promptly address incoming reviews. It's an all-in-one platform for understanding the customer journey and improving experiences based on what they report.
Userback Features
Features
- Collect customer feedback via surveys
- Analyze feedback data
- Manage online reviews
- Interact with customers
Pricing
- Subscription-Based
Pros
Easy to use interface
Powerful analytics and reporting
Integrates with popular platforms like Shopify
Helps improve customer satisfaction
Cons
Can be pricey for small businesses
Limited customization options
Steep learning curve initially
Official Links
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