iPerceptions vs Get Satisfaction
Struggling to choose between iPerceptions and Get Satisfaction? Both products offer unique advantages, making it a tough decision.
iPerceptions is a Business & Commerce solution with tags like customer-experience, surveys, analytics.
It boasts features such as Real-time feedback collection through surveys, Customer journey analytics, Session replay technology, Integration with call centers, Custom reporting and dashboards, Text analytics for open-ended responses, Alerts and workflow automation and pros including Provides actionable insights into customer experience, Identifies pain points and areas for improvement, Integrates qualitative and quantitative data, Easy to implement and use, Scales to collect large sample sizes.
On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.
Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
iPerceptions
iPerceptions is a customer experience analytics platform that helps companies measure and improve the experience on their digital properties. It specializes in collecting customer feedback through surveys and analyzing it to identify areas for improvement.
Categories:
IPerceptions Features
- Real-time feedback collection through surveys
- Customer journey analytics
- Session replay technology
- Integration with call centers
- Custom reporting and dashboards
- Text analytics for open-ended responses
- Alerts and workflow automation
Pricing
- Subscription-Based
Pros
Cons
Get Satisfaction
Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.
Categories:
Get Satisfaction Features
- Knowledge base
- Community forums
- Analytics and reporting
- Mobile app
- Integration with social media
- Ticketing system
- Feedback collection
Pricing
- Freemium
- Subscription-Based