iPerceptions vs ResponseTek

Struggling to choose between iPerceptions and ResponseTek? Both products offer unique advantages, making it a tough decision.

iPerceptions is a Business & Commerce solution with tags like customer-experience, surveys, analytics.

It boasts features such as Real-time feedback collection through surveys, Customer journey analytics, Session replay technology, Integration with call centers, Custom reporting and dashboards, Text analytics for open-ended responses, Alerts and workflow automation and pros including Provides actionable insights into customer experience, Identifies pain points and areas for improvement, Integrates qualitative and quantitative data, Easy to implement and use, Scales to collect large sample sizes.

On the other hand, ResponseTek is a Business & Commerce product tagged with surveys, text-analytics, social-media-monitoring, customer-feedback.

Its standout features include Online surveys, Text analytics, Social media monitoring, Feedback collection across customer touchpoints, Tools to gather customer insights, Ability to take action on customer feedback, and it shines with pros like Gathers feedback from multiple sources, Provides insights into customer satisfaction, Enables companies to improve customer experience, Integrates with CRM and other systems, Scalable to large customer bases.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

iPerceptions

iPerceptions

iPerceptions is a customer experience analytics platform that helps companies measure and improve the experience on their digital properties. It specializes in collecting customer feedback through surveys and analyzing it to identify areas for improvement.

Categories:
Business & Commerce Analytics
customer-experience surveys analytics

IPerceptions Features

  1. Real-time feedback collection through surveys
  2. Customer journey analytics
  3. Session replay technology
  4. Integration with call centers
  5. Custom reporting and dashboards
  6. Text analytics for open-ended responses
  7. Alerts and workflow automation

Pricing

  • Subscription-Based

Pros

Provides actionable insights into customer experience

Identifies pain points and areas for improvement

Integrates qualitative and quantitative data

Easy to implement and use

Scales to collect large sample sizes

Cons

Can be expensive for smaller businesses

Setup and configuration requires some technical expertise

May require consultation to get full value from data

Survey fatigue can impact response rates over time

ResponseTek

ResponseTek

ResponseTek is a customer experience management software that helps companies collect feedback across all customer touchpoints. It provides tools like online surveys, text analytics, and social media monitoring to gather insights and take actions on customer feedback.

Categories:
Business & Commerce Customer Experience Management
surveys text-analytics social-media-monitoring customer-feedback

ResponseTek Features

  1. Online surveys
  2. Text analytics
  3. Social media monitoring
  4. Feedback collection across customer touchpoints
  5. Tools to gather customer insights
  6. Ability to take action on customer feedback

Pricing

  • Subscription-Based

Pros

Gathers feedback from multiple sources

Provides insights into customer satisfaction

Enables companies to improve customer experience

Integrates with CRM and other systems

Scalable to large customer bases

Cons

Can be complex to set up and manage

Requires time investment to analyze data

Survey fatigue can impact response rates

Social media monitoring requires manual filtering

Additional costs for advanced features