ResponseTek
ResponseTek is a customer experience management software that helps companies collect feedback across all customer touchpoints. It provides tools like online surveys, text analytics, and social media monitoring to gather insights and take actions on customer feedback.
ResponseTek: Customer Experience Management Software
Customer experience management software with survey tools, text analytics, and social media monitoring to gather and act on customer feedback
What is ResponseTek?
ResponseTek is a customer experience management software designed to help companies connect with customers, gather feedback across all touchpoints, analyze interactions, and take action on insights. It provides an integrated set of capabilities including:
- Online surveys - Create, distribute and analyze customized surveys to measure satisfaction, loyalty, product quality feedback and more
- Text analytics - Automatically analyze and categorize unstructured data like call center notes, emails, social media conversations etc. to identify emerging issues and opportunities
- Social media monitoring - Monitor social conversations happening around your brand and analyze sentiment
- Customer feedback reporting and analytics - Consolidate all feedback data into interactive dashboards. Perform analysis to identify root causes and emerging trends.
- Alerts and workflow integration - Get notified of emerging positive/negative issues based on automated analysis. Assign and track issues to resolution within ResponseTek or third party CRM or service desk tools.
- Integration APIs - Integrate feedback data with other business systems like CRM, analytics, BI etc.
With closed-loop integration across feedback channels and internal teams, ResponseTek enables companies to quickly identify emerging customer issues and take corrective actions to enhance customer experience.
ResponseTek Features
Features
- Online surveys
- Text analytics
- Social media monitoring
- Feedback collection across customer touchpoints
- Tools to gather customer insights
- Ability to take action on customer feedback
Pricing
- Subscription-Based
Pros
Gathers feedback from multiple sources
Provides insights into customer satisfaction
Enables companies to improve customer experience
Integrates with CRM and other systems
Scalable to large customer bases
Cons
Can be complex to set up and manage
Requires time investment to analyze data
Survey fatigue can impact response rates
Social media monitoring requires manual filtering
Additional costs for advanced features
Official Links
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