Optimum Feedback

Optimum Feedback is a customer feedback software that allows businesses to collect, analyze, and act on customer feedback across channels. It features advanced text analysis to surface insights, custom surveys, review management, and integration with popular tools.

Optimum Feedback alternatives ➤

What is Optimum Feedback?

Optimum Feedback is a robust customer feedback software designed to help businesses collect, analyze, and act on customer feedback from various channels in one place. Some key features include:

Advanced text analysis capabilities that automatically surface insights from open-ended survey responses, reviews, support tickets, and more
Custom survey builder to create targeted feedback campaigns across channels like email, web, and SMS
Review monitoring and response tools to manage reputation across review sites
Dashboard for visualizing sentiment trends, analyzing verbatim feedback, and sharing results
Zapier and API integrations to connect feedback data with popular tools like CRM software, support ticketing systems, etc.

By centralizing all feedback data and uncovering actionable insights through text analysis, Optimum Feedback enables businesses to identify weak points and opportunities to improve based on the voice of the customer. Its customizable surveys allow collecting targeted feedback while review management helps monitor and maintain reputation across the web.

Official Links

Official Website
OptimumFeedback.com

The Best Optimum Feedback Alternatives

Top Apps like Optimum Feedback

ResponseTek, ReviewPete, CustomerLove, SocialDefender, myPresences, Visible Intelligence, Load Spark, RepRevive are some alternatives to Optimum Feedback.

Sugggest an alternative ❐

ResponseTek

ResponseTek is a customer experience management software designed to help companies connect with customers, gather feedback across all touchpoints, analyze interactions, and take action on insights. It provides an integrated set of capabilities including:Online surveys - Create, distribute and analyze customized surveys to measure satisfaction, loyalty, product quality feedback...

ReviewPete

ReviewPete is a comprehensive online review management software designed to help businesses proactively manage their online reputation across review sites like Google, Facebook, Yelp, and more. It provides a centralized dashboard to monitor all reviews coming in from different sites and enables users to analyze review data to identify key...

CustomerLove

CustomerLove is a customer experience software designed to help businesses connect with customers, gather feedback through surveys and reviews, analyze responses, and take action to improve products, services and experiences.Key features of CustomerLove include:Easy-to-design surveys with pre-made templatesMultiple survey distribution methods including email, web embed, QR codes, and...

SocialDefender

SocialDefender is a comprehensive social media management platform designed to help brands and organizations manage their social media presence, monitor brand mentions, engage with customers, publish content, and analyze performance.Key features of SocialDefender include:Social listening and monitoring - Monitor mentions of your brand, products, competitors etc across social...

MyPresences

myPresences is a cloud-based presence management and analytics software designed for remote teams and distributed workforces. It provides real-time visibility into team member availability to enable better collaboration and communication.With myPresences, users can easily set their presence status manually or configure automatic status changes based on their calendar, helping...

Visible Intelligence

Visible Intelligence is a business intelligence and analytics platform designed to help companies visualize their data for enhanced decision making. It provides an intuitive drag-and-drop interface that allows users without technical skills to easily create interactive dashboards, charts, reports, and visual analytics applications.Some key capabilities and benefits of Visible...

Load Spark

Load Spark is an open source load and performance testing tool for web applications. It allows developers and testers to simulate hundreds or thousands of concurrent virtual users hitting a web application to test its capacity, stability, and scalability under load.Some key features of Load Spark include:Ability to...

RepRevive

RepRevive is a cloud-based customer service software designed to help companies deliver exceptional customer experiences across every channel. It consolidates all customer conversations into one shared inbox so agents have full context when responding.Key features of RepRevive include:Omni-channel support - Support customers via email, live chat, social media...