Optimum Feedback
Optimum Feedback is a customer feedback software that allows businesses to collect, analyze, and act on customer feedback across channels. It features advanced text analysis to surface insights, custom surveys, review management, and integration with popular tools.
customer-feedback
text-analysis
surveys
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integrations
Optimum Feedback: Collect, Analyze & Act on Customer Feedback
Customer feedback software for businesses to collect, analyze and act on customer feedback across channels, with advanced text analysis, custom surveys, review management and integration with popular tools.
What is Optimum Feedback?
Optimum Feedback is a robust customer feedback software designed to help businesses collect, analyze, and act on customer feedback from various channels in one place. Some key features include:
- Advanced text analysis capabilities that automatically surface insights from open-ended survey responses, reviews, support tickets, and more
- Custom survey builder to create targeted feedback campaigns across channels like email, web, and SMS
- Review monitoring and response tools to manage reputation across review sites
- Dashboard for visualizing sentiment trends, analyzing verbatim feedback, and sharing results
- Zapier and API integrations to connect feedback data with popular tools like CRM software, support ticketing systems, etc.
By centralizing all feedback data and uncovering actionable insights through text analysis, Optimum Feedback enables businesses to identify weak points and opportunities to improve based on the voice of the customer. Its customizable surveys allow collecting targeted feedback while review management helps monitor and maintain reputation across the web.
Optimum Feedback Features
Features
- Advanced text analysis to surface insights from open-ended feedback
- Custom surveys to collect structured feedback
- Review management to monitor and respond to reviews
- Integration with popular tools like Salesforce, Slack, Zendesk
- Real-time feedback dashboard with metrics and trends
- Automated workflows to route feedback for follow-up
Pricing
- Subscription-Based
Pros
Powerful text analysis capabilities
Flexible data collection through surveys and review integration
Easy to set up and use
Integrates with many popular business tools
Provides actionable insights from customer feedback data
Cons
Can be pricey for smaller businesses
Text analysis requires some training to maximize value
Survey building is simpler than some dedicated survey tools
Lacks some enterprise-level capabilities like role management
Official Links
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