What is RepRevive?
RepRevive is a cloud-based customer service software designed to help companies deliver exceptional customer experiences across every channel. It consolidates all customer conversations into one shared inbox so agents have full context when responding.
Key features of RepRevive include:
- Omni-channel support - Support customers via email, live chat, social media, in-app messaging from one unified interface
- Shared team inbox - All conversations from multiple channels feed into one shared team inbox for complete context
- Help desk - Ticketing system to track, prioritize and solve customer inquiries
- Knowledge base - Centralized knowledge base to document solutions to common questions
- Workflows & automation - Set up automation rules to route inquiries, trigger responses
- Canned responses - Save and reuse pre-written responses to common requests
- Performance analytics - Real-time and historical reports on performance metrics
- Mobile app - Manage tickets and respond to customers on-the-go
Overall, RepRevive combines shared team inbox, help desk, and automation capabilities to help companies efficiently manage customer conversations at scale and deliver exceptional service.