Reputation Desk
Reputation Desk is a customer service software that helps companies monitor online reviews and social media to understand customer sentiment. It provides analytics and tools to identify detractors, respond to complaints, and improve reputation
reputation-management
review-monitoring
social-listening
sentiment-analysis
Reputation Desk: Monitor Online Reviews & Social Media
Reputation Desk is a customer service software that helps companies monitor online reviews and social media to understand customer sentiment. It provides analytics and tools to identify detractors, respond to complaints, and improve reputation
What is Reputation Desk?
Reputation Desk is a SaaS platform focused on helping businesses manage their online reputation across review sites, social media, and other public forums. Key features include:
- Review monitoring - Reputation Desk aggregates customer reviews from 100+ sites like Yelp, Google, Facebook to give a comprehensive view of a brand's online reputation.
- Review insights - The software provides in-depth analysis on review volume, sentiment, keywords, and more to identity areas for reputation management.
- Review response tools - Teams can respond to feedback directly from the platform and have responses publish automatically to the original review sites.
- Social listening - Monitors social platforms like Twitter and Facebook for brand mentions to spot customer service issues, influencer conversations, and more.
- Analytics - Customizable dashboards and reporting tools to benchmark progress on improving online reputation over time.
- Integration with popular CRM, SMS, and analytics tools.
Reputation Desk combines review management, social listening, and analytics in one platform designed specifically for reputation management across the web. It's suited for enterprise brands in retail, healthcare, hospitality verticals monitoring a high volume of online customer feedback.
Reputation Desk Features
Features
- Online review monitoring
- Social media monitoring
- Customer sentiment analysis
- Complaint response management
- Reputation management tools
- Analytics and reporting
Pricing
- Subscription-Based
Pros
Comprehensive online reputation management
Streamlined customer feedback handling
Customizable dashboards and alerts
Collaborative workflow for team members
Cons
Relatively expensive for smaller businesses
Limited integration with other customer service tools
Steep learning curve for some users
Official Links
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