What is Reputation Desk?
Reputation Desk is a SaaS platform focused on helping businesses manage their online reputation across review sites, social media, and other public forums. Key features include:
- Review monitoring - Reputation Desk aggregates customer reviews from 100+ sites like Yelp, Google, Facebook to give a comprehensive view of a brand's online reputation.
- Review insights - The software provides in-depth analysis on review volume, sentiment, keywords, and more to identity areas for reputation management.
- Review response tools - Teams can respond to feedback directly from the platform and have responses publish automatically to the original review sites.
- Social listening - Monitors social platforms like Twitter and Facebook for brand mentions to spot customer service issues, influencer conversations, and more.
- Analytics - Customizable dashboards and reporting tools to benchmark progress on improving online reputation over time.
- Integration with popular CRM, SMS, and analytics tools.
Reputation Desk combines review management, social listening, and analytics in one platform designed specifically for reputation management across the web. It's suited for enterprise brands in retail, healthcare, hospitality verticals monitoring a high volume of online customer feedback.