JustCall vs TeleCMI

Struggling to choose between JustCall and TeleCMI? Both products offer unique advantages, making it a tough decision.

JustCall is a Business & Commerce solution with tags like cloudbased, call-routing, ivr-menus, call-recording, analytics, crm-integration.

It boasts features such as Cloud-based call routing, IVR menus, Call recording, Analytics, CRM integration and pros including Easy to set up and use, Scalable, Affordable pricing, Good call quality.

On the other hand, TeleCMI is a Business & Commerce product tagged with call-routing, ivr, realtime-monitoring, call-recording, reporting, ticketing, chat.

Its standout features include Call routing and IVR, Real-time monitoring and reporting, Call recording and playback, Ticketing and customer management, Live chat and co-browsing, Customizable user interface, Integrations with popular business tools, and it shines with pros like Comprehensive call center functionality, Intuitive and user-friendly interface, Scalable to handle growing business needs, Robust reporting and analytics capabilities, Reliable and secure cloud-based platform.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

JustCall

JustCall

JustCall is a cloud-based call center and phone system designed for small businesses. It provides features like call routing, IVR menus, call recording, analytics, and integration with CRM platforms.

Categories:
cloudbased call-routing ivr-menus call-recording analytics crm-integration

JustCall Features

  1. Cloud-based call routing
  2. IVR menus
  3. Call recording
  4. Analytics
  5. CRM integration

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable

Affordable pricing

Good call quality

Cons

Limited customization options

No video conferencing

Third-party integrations can be limited


TeleCMI

TeleCMI

TeleCMI is a web-based contact center software designed for call centers and helpdesk teams. It includes features such as call routing, IVR, real-time monitoring, call recording, reporting, ticketing, chat, and more.

Categories:
call-routing ivr realtime-monitoring call-recording reporting ticketing chat

TeleCMI Features

  1. Call routing and IVR
  2. Real-time monitoring and reporting
  3. Call recording and playback
  4. Ticketing and customer management
  5. Live chat and co-browsing
  6. Customizable user interface
  7. Integrations with popular business tools

Pricing

  • Subscription-Based

Pros

Comprehensive call center functionality

Intuitive and user-friendly interface

Scalable to handle growing business needs

Robust reporting and analytics capabilities

Reliable and secure cloud-based platform

Cons

Limited customization options for advanced users

Can be more expensive compared to some competitors

Onboarding and training may be required for some users