Kayako vs Richpanel

Struggling to choose between Kayako and Richpanel? Both products offer unique advantages, making it a tough decision.

Kayako is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, community-forums.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app and pros including Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

On the other hand, Richpanel is a Business & Commerce product tagged with user-analytics, heatmaps, session-recording, funnel-analysis.

Its standout features include Session recordings, Heatmaps, Funnel analysis, Form analytics, In-page analytics, User segmentation, A/B testing, Custom events tracking, Real-time analytics, Integrations with over 100+ tools, and it shines with pros like Easy to set up and use, Affordable pricing, Good customer support, Lots of useful analytics features, Helps improve UX and conversion rates.

Feature	Kayako	Richpanel
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Kayako

Description: Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

Richpanel

Description: Richpanel is a user experience analytics software that helps companies track user interaction and behavior on their websites and apps. It has features like session recording, heatmaps, and funnel analysis.

Key Features Comparison

Kayako Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support articles
• Live chat for real-time customer conversations
• Email management and automation
• Reporting and analytics
• Multiple user roles and permissions
• API integrations
• Mobile app

Richpanel Features

• Session recordings
• Heatmaps
• Funnel analysis
• Form analytics
• In-page analytics
• User segmentation
• A/B testing
• Custom events tracking
• Real-time analytics
• Integrations with over 100+ tools

Pros & Cons Analysis

Kayako

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Customizable workflows
• Robust reporting and analytics
• Scales for growing businesses
• Third-party integrations

Cons

• Can be pricey for small businesses
• Mobile app needs improvement
• Lack of native social media integration
• Steep learning curve for advanced features

Richpanel

Pros

• Easy to set up and use
• Affordable pricing
• Good customer support
• Lots of useful analytics features
• Helps improve UX and conversion rates

Cons

• Can take time to learn all features
• Limited customization options
• No on-premise version available

Pricing Comparison

Kayako

• Subscription-Based
• Pay-As-You-Go

Richpanel

• Freemium
• Subscription-Based