Keitaro Tracker vs AWStats

Struggling to choose between Keitaro Tracker and AWStats? Both products offer unique advantages, making it a tough decision.

Keitaro Tracker is a Business & Commerce solution with tags like ticket-management, help-desk, customer-support.

It boasts features such as Ticket management, SLA enforcement, Self-service portal, Knowledge base, User roles and permissions, Email piping, REST API and pros including Open source and free, Easy to set up and use, Good for small to midsize teams, Customizable and extensible.

On the other hand, AWStats is a Network & Admin product tagged with log-analysis, web-traffic, statistics.

Its standout features include Analyzes web, FTP, mail and streaming media server log files, Provides statistics on visits, pages, hits, hour by hour usage, domains/countries of hosts, search engines, keywords, robots, broken links, file types, browsers etc, Supports log files from all major web servers like Apache, IIS, etc, Generates HTML reports for easy viewing of statistics, Supports geolocation of visitors based on IP address, Customizable with plugins and language translations, and it shines with pros like Free and open source, Works on all major operating systems, Very customizable and extensible, Large user community and developer support, Provides very detailed analytics and reporting.

Feature	Keitaro Tracker	AWStats
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

Keitaro Tracker

Description: Keitaro Tracker is an open source ticket support system and help desk software. It allows companies to provide customer support and manage internal ticketing systems through features like ticket management, SLA enforcement, self-service portal, and more.

AWStats

Description: AWStats is a free, open source log file analyzer for web analytics. It produces statistics about website traffic and visitors from web, FTP, mail server or streaming media server log files.

Key Features Comparison

Keitaro Tracker Features

• Ticket management
• SLA enforcement
• Self-service portal
• Knowledge base
• User roles and permissions
• Email piping
• REST API

AWStats Features

• Analyzes web, FTP, mail and streaming media server log files
• Provides statistics on visits, pages, hits, hour by hour usage, domains/countries of hosts, search engines, keywords, robots, broken links, file types, browsers etc
• Supports log files from all major web servers like Apache, IIS, etc
• Generates HTML reports for easy viewing of statistics
• Supports geolocation of visitors based on IP address
• Customizable with plugins and language translations

Pros & Cons Analysis

Keitaro Tracker

Pros

• Open source and free
• Easy to set up and use
• Good for small to midsize teams
• Customizable and extensible

Cons

• Lacks some advanced features of paid options
• Limited reporting capabilities
• Can be slow with large volumes of tickets

AWStats

Pros

• Free and open source
• Works on all major operating systems
• Very customizable and extensible
• Large user community and developer support
• Provides very detailed analytics and reporting

Cons

• Setup and configuration can be complex for beginners
• Default HTML reports are very basic and ugly
• Limited real-time analytics compared to commercial solutions
• Requires technical knowledge to fully utilize all features

Pricing Comparison

Keitaro Tracker

• Open Source

AWStats

• Open Source