Keitaro Tracker vs AWStats

Struggling to choose between Keitaro Tracker and AWStats? Both products offer unique advantages, making it a tough decision.

Keitaro Tracker is a Business & Commerce solution with tags like ticket-management, help-desk, customer-support.

It boasts features such as Ticket management, SLA enforcement, Self-service portal, Knowledge base, User roles and permissions, Email piping, REST API and pros including Open source and free, Easy to set up and use, Good for small to midsize teams, Customizable and extensible.

On the other hand, AWStats is a Network & Admin product tagged with log-analysis, web-traffic, statistics.

Its standout features include Analyzes web, FTP, mail and streaming media server log files, Provides statistics on visits, pages, hits, hour by hour usage, domains/countries of hosts, search engines, keywords, robots, broken links, file types, browsers etc, Supports log files from all major web servers like Apache, IIS, etc, Generates HTML reports for easy viewing of statistics, Supports geolocation of visitors based on IP address, Customizable with plugins and language translations, and it shines with pros like Free and open source, Works on all major operating systems, Very customizable and extensible, Large user community and developer support, Provides very detailed analytics and reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Keitaro Tracker

Keitaro Tracker

Keitaro Tracker is an open source ticket support system and help desk software. It allows companies to provide customer support and manage internal ticketing systems through features like ticket management, SLA enforcement, self-service portal, and more.

Categories:
ticket-management help-desk customer-support

Keitaro Tracker Features

  1. Ticket management
  2. SLA enforcement
  3. Self-service portal
  4. Knowledge base
  5. User roles and permissions
  6. Email piping
  7. REST API

Pricing

  • Open Source

Pros

Open source and free

Easy to set up and use

Good for small to midsize teams

Customizable and extensible

Cons

Lacks some advanced features of paid options

Limited reporting capabilities

Can be slow with large volumes of tickets


AWStats

AWStats

AWStats is a free, open source log file analyzer for web analytics. It produces statistics about website traffic and visitors from web, FTP, mail server or streaming media server log files.

Categories:
log-analysis web-traffic statistics

AWStats Features

  1. Analyzes web, FTP, mail and streaming media server log files
  2. Provides statistics on visits, pages, hits, hour by hour usage, domains/countries of hosts, search engines, keywords, robots, broken links, file types, browsers etc
  3. Supports log files from all major web servers like Apache, IIS, etc
  4. Generates HTML reports for easy viewing of statistics
  5. Supports geolocation of visitors based on IP address
  6. Customizable with plugins and language translations

Pricing

  • Open Source

Pros

Free and open source

Works on all major operating systems

Very customizable and extensible

Large user community and developer support

Provides very detailed analytics and reporting

Cons

Setup and configuration can be complex for beginners

Default HTML reports are very basic and ugly

Limited real-time analytics compared to commercial solutions

Requires technical knowledge to fully utilize all features