Keitaro Tracker
Keitaro Tracker is an open source ticket support system and help desk software. It allows companies to provide customer support and manage internal ticketing systems through features like ticket management, SLA enforcement, self-service portal, and more.
ticket-management
help-desk
customer-support
Keitaro Tracker: Open Source Ticket Support System
Keitaro Tracker is an open source ticket support system and help desk software. It allows companies to provide customer support and manage internal ticketing systems through features like ticket management, SLA enforcement, self-service portal, and more.
What is Keitaro Tracker?
Keitaro Tracker is an open source help desk and ticket support system software designed to help companies deliver excellent customer service and provide internal IT support. It comes with a wide range of features to manage the complete ticket lifecycle including:
- Ticketing system to log, categorize, prioritize and assign support tickets
- SLA enforcement to track response and resolution times
- Knowledge base to document solutions to common problems
- Self-service portal to allow customers to access knowledge base and open tickets
- Time tracking to record time spent on tickets
- Custom ticket fields and layouts to match business needs
- Email piping to automatically create tickets from emails
- Role-based access control to manage permissions
- Reporting and analytics for actionable insights
- REST API for integration with other tools
- Multilingual support
With its focus on usability and customization, Keitaro Tracker is designed to adapt to a company's unique business needs and workflow. The self-hosted solution can be easily set up on-premise or on the cloud. Being open source software, it provides long term cost advantages compared to proprietary systems.
Keitaro Tracker Features
Features
- Ticket management
- SLA enforcement
- Self-service portal
- Knowledge base
- User roles and permissions
- Email piping
- REST API
Pricing
- Open Source
Pros
Open source and free
Easy to set up and use
Good for small to midsize teams
Customizable and extensible
Cons
Lacks some advanced features of paid options
Limited reporting capabilities
Can be slow with large volumes of tickets
Official Links
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