Keitaro Tracker icon

Keitaro Tracker

Keitaro Tracker is an open source ticket support system and help desk software. It allows companies to provide customer support and manage internal ticketing systems through features like ticket management, SLA enforcement, self-service portal, and more.

What is Keitaro Tracker?

Keitaro Tracker is an open source help desk and ticket support system software designed to help companies deliver excellent customer service and provide internal IT support. It comes with a wide range of features to manage the complete ticket lifecycle including:

  • Ticketing system to log, categorize, prioritize and assign support tickets
  • SLA enforcement to track response and resolution times
  • Knowledge base to document solutions to common problems
  • Self-service portal to allow customers to access knowledge base and open tickets
  • Time tracking to record time spent on tickets
  • Custom ticket fields and layouts to match business needs
  • Email piping to automatically create tickets from emails
  • Role-based access control to manage permissions
  • Reporting and analytics for actionable insights
  • REST API for integration with other tools
  • Multilingual support

With its focus on usability and customization, Keitaro Tracker is designed to adapt to a company's unique business needs and workflow. The self-hosted solution can be easily set up on-premise or on the cloud. Being open source software, it provides long term cost advantages compared to proprietary systems.

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