Kickserv vs FieldPulse

Struggling to choose between Kickserv and FieldPulse? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, FieldPulse is a Business & Commerce product tagged with scheduling, dispatching, customer-history, metrics-tracking.

Its standout features include Job scheduling and dispatch, Customer database, Invoicing, Estimates and quotes, Time tracking, Inventory management, Equipment tracking, Reporting and analytics, and it shines with pros like User-friendly interface, Mobile access for field technicians, Integration with QuickBooks, Automated reminders and notifications, Customizable fields and forms, Reasonable pricing.

Feature	Kickserv	FieldPulse
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Kickserv

Description: Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

FieldPulse

Description: FieldPulse is a field service management software designed for small and mid-sized contractors and service companies. It allows dispatchers to efficiently schedule jobs, technicians to access customer information and history while in the field, and business owners to track key metrics.

Key Features Comparison

Kickserv Features

• Ticket management
• Knowledge base
• Live chat
• Open API
• Email piping
• Canned responses
• SLA policies
• Help desk reports

FieldPulse Features

• Job scheduling and dispatch
• Customer database
• Invoicing
• Estimates and quotes
• Time tracking
• Inventory management
• Equipment tracking
• Reporting and analytics

Pros & Cons Analysis

Kickserv

Pros

• Free and open source
• Easy to set up and use
• Good basic feature set
• Integrates with many apps
• Self-hosted

Cons

• Limited customization
• No advanced reporting
• No phone support
• Limited user roles and permissions

FieldPulse

Pros

• User-friendly interface
• Mobile access for field technicians
• Integration with QuickBooks
• Automated reminders and notifications
• Customizable fields and forms
• Reasonable pricing

Cons

• Limited customization options
• No native accounting features
• Third-party integrations can be buggy
• Support could be more responsive
• Mobile app lacks some functionality

Pricing Comparison

Kickserv

• Open Source

FieldPulse

• Subscription-Based
• Custom Pricing