Kickserv vs FieldPulse

Struggling to choose between Kickserv and FieldPulse? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, FieldPulse is a Business & Commerce product tagged with scheduling, dispatching, customer-history, metrics-tracking.

Its standout features include Job scheduling and dispatch, Customer database, Invoicing, Estimates and quotes, Time tracking, Inventory management, Equipment tracking, Reporting and analytics, and it shines with pros like User-friendly interface, Mobile access for field technicians, Integration with QuickBooks, Automated reminders and notifications, Customizable fields and forms, Reasonable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Kickserv

Kickserv

Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Categories:
Business & Commerce Customer Support
ticket-management knowledge-base live-chat

Kickserv Features

  1. Ticket management
  2. Knowledge base
  3. Live chat
  4. Open API
  5. Email piping
  6. Canned responses
  7. SLA policies
  8. Help desk reports

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good basic feature set

Integrates with many apps

Self-hosted

Cons

Limited customization

No advanced reporting

No phone support

Limited user roles and permissions

FieldPulse

FieldPulse

FieldPulse is a field service management software designed for small and mid-sized contractors and service companies. It allows dispatchers to efficiently schedule jobs, technicians to access customer information and history while in the field, and business owners to track key metrics.

Categories:
Business & Commerce Field Service Management
scheduling dispatching customer-history metrics-tracking

FieldPulse Features

  1. Job scheduling and dispatch
  2. Customer database
  3. Invoicing
  4. Estimates and quotes
  5. Time tracking
  6. Inventory management
  7. Equipment tracking
  8. Reporting and analytics

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

User-friendly interface

Mobile access for field technicians

Integration with QuickBooks

Automated reminders and notifications

Customizable fields and forms

Reasonable pricing

Cons

Limited customization options

No native accounting features

Third-party integrations can be buggy

Support could be more responsive

Mobile app lacks some functionality