Kickserv vs Fieldwire

Struggling to choose between Kickserv and Fieldwire? Both products offer unique advantages, making it a tough decision.

Kickserv is a Business & Commerce solution with tags like ticket-management, knowledge-base, live-chat.

It boasts features such as Ticket management, Knowledge base, Live chat, Open API, Email piping, Canned responses, SLA policies, Help desk reports and pros including Free and open source, Easy to set up and use, Good basic feature set, Integrates with many apps, Self-hosted.

On the other hand, Fieldwire is a Business & Commerce product tagged with construction, field-service, collaboration, task-management.

Its standout features include Task management, File sharing, Punch lists, RFIs, Submittals, and it shines with pros like Real-time collaboration, Mobile access, Easy to use interface, Integrates with other tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Kickserv

Kickserv

Kickserv is an open-source customer support software designed for small businesses. It provides ticket management, knowledge base, and live chat features to help companies support their customers.

Categories:
ticket-management knowledge-base live-chat

Kickserv Features

  1. Ticket management
  2. Knowledge base
  3. Live chat
  4. Open API
  5. Email piping
  6. Canned responses
  7. SLA policies
  8. Help desk reports

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Good basic feature set

Integrates with many apps

Self-hosted

Cons

Limited customization

No advanced reporting

No phone support

Limited user roles and permissions


Fieldwire

Fieldwire

Fieldwire is a cloud-based construction management software that allows contractors, field crews, and project managers to collaborate and coordinate projects in real-time. It offers features like task management, file sharing, punch lists, RFIs, submittals, and more.

Categories:
construction field-service collaboration task-management

Fieldwire Features

  1. Task management
  2. File sharing
  3. Punch lists
  4. RFIs
  5. Submittals

Pricing

  • Subscription-Based

Pros

Real-time collaboration

Mobile access

Easy to use interface

Integrates with other tools

Cons

Can be pricey for smaller teams

Missing some advanced features

Third-party dependencies