Live Site Help vs Intercom

Struggling to choose between Live Site Help and Intercom? Both products offer unique advantages, making it a tough decision.

Live Site Help is a Online Services solution with tags like live-chat, help-desk, customer-support, visitor-monitoring, crm-integration.

It boasts features such as Real-time chat, Unlimited agents, Canned responses, Visitor monitoring, CRM integration, Help desk integration and pros including Easy to use interface, Flexible pricing plans, Good customer support, Many integration options, Customizable widget.

On the other hand, Intercom is a Social & Communications product tagged with messaging, chat, support, analytics.

Its standout features include Live Chat, Chatbots, Email Marketing, Help Desk, User Onboarding, Product Tours, User Feedback, Analytics, and it shines with pros like Easy to use interface, Integrates with many platforms, Automation features, Detailed analytics, Good customer support.

Feature	Live Site Help	Intercom
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

Live Site Help

Description: Live Site Help is a live chat and help desk software that allows companies to communicate with website visitors in real-time. It offers features like unlimited agents, canned responses, visitor monitoring, and integration with popular CRM and support desk tools.

Intercom

Description: Intercom is a customer messaging platform that allows businesses to communicate with customers directly within their app, website, and more. It includes features like automated messages, chatbots, campaign tools, and analytics.

Key Features Comparison

Live Site Help Features

• Real-time chat
• Unlimited agents
• Canned responses
• Visitor monitoring
• CRM integration
• Help desk integration

Intercom Features

• Live Chat
• Chatbots
• Email Marketing
• Help Desk
• User Onboarding
• Product Tours
• User Feedback
• Analytics

Pros & Cons Analysis

Live Site Help

Pros

• Easy to use interface
• Flexible pricing plans
• Good customer support
• Many integration options
• Customizable widget

Cons

• Limited features in basic plan
• Can be pricey for larger teams
• No video/voice chat

Intercom

Pros

• Easy to use interface
• Integrates with many platforms
• Automation features
• Detailed analytics
• Good customer support

Cons

• Can be expensive for larger teams
• Limitations on free plan
• Steep learning curve initially

Pricing Comparison

Live Site Help

• Freemium
• Subscription-Based

Intercom

• Freemium
• Subscription-Based