LiveAgent vs Screets

Struggling to choose between LiveAgent and Screets? Both products offer unique advantages, making it a tough decision.

LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.

It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

On the other hand, Screets is a Office & Productivity product tagged with notes, organization, knowledge-management, teams.

Its standout features include Rich text editor for notes, Tagging and linking of notes, Secure sharing of notes, Intuitive interface, Team collaboration, and it shines with pros like Free and open source, Powerful knowledge management, Cross-platform availability, End-to-end encryption, Customizable interface.

Feature	LiveAgent	Screets
Overall Score	N/A	N/A
Primary Category	Online Services	Office & Productivity

Product Overview

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Screets

Description: Screets is a free and open-source note taking and knowledge management software. It allows users to create rich text documents, categorize them with tags, link ideas together, and share securely. The intuitive interface makes Screets easy to adopt for individuals and teams.

Key Features Comparison

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Screets Features

• Rich text editor for notes
• Tagging and linking of notes
• Secure sharing of notes
• Intuitive interface
• Team collaboration

Pros & Cons Analysis

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Screets

Pros

• Free and open source
• Powerful knowledge management
• Cross-platform availability
• End-to-end encryption
• Customizable interface

Cons

• Limited formatting options
• No mobile apps
• Steep learning curve
• No offline access
• No reminders or notifications

Pricing Comparison

LiveAgent

• Subscription-Based
• Custom Pricing

Screets

• Open Source
• Free