LiveAgent vs Universal Chat

Struggling to choose between LiveAgent and Universal Chat? Both products offer unique advantages, making it a tough decision.

LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.

It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

On the other hand, Universal Chat is a Social & Communications product tagged with chat, messaging, video-chat, voice-chat, file-sharing, endtoend-encryption, open-source.

Its standout features include Text, voice and video chatting, End-to-end encryption, Group chats, File sharing, Customizable interfaces, and it shines with pros like Free and open source, Available on multiple platforms, End-to-end encryption for security, Support for group chats, File sharing capability.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LiveAgent

LiveAgent

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Categories:
Online Services Customer Service
live-chat helpdesk knowledge-base customer-support

LiveAgent Features

  1. Live Chat
  2. Ticketing System
  3. Knowledge Base
  4. Chatbots
  5. Email Management
  6. Reporting and Analytics
  7. Mobile App
  8. Integrations

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Omnichannel support

Scalable to support high volumes

Customizable to fit business needs

Detailed analytics and reporting

Highly rated customer support

Cons

Can be pricey for smaller businesses

Mobile app lacks some functionality

Limitations for modifying canned responses

Steep learning curve for advanced features

Universal Chat

Universal Chat

Universal Chat is a free and open-source chat application available for Windows, Mac, Linux, iOS and Android. It supports text, voice and video chatting with end-to-end encryption. Key features include group chats, file sharing and customizable interfaces.

Categories:
Social & Communications Messaging
chat messaging video-chat voice-chat file-sharing endtoend-encryption open-source

Universal Chat Features

  1. Text, voice and video chatting
  2. End-to-end encryption
  3. Group chats
  4. File sharing
  5. Customizable interfaces

Pricing

  • Free
  • Open Source

Pros

Free and open source

Available on multiple platforms

End-to-end encryption for security

Support for group chats

File sharing capability

Cons

May lack some features of paid options

Setup can be complex for less tech-savvy users

Encryption can cause performance issues