LiveAgent vs Whisbi Professional

Struggling to choose between LiveAgent and Whisbi Professional? Both products offer unique advantages, making it a tough decision.

LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.

It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

On the other hand, Whisbi Professional is a Business & Commerce product tagged with live-chat, customer-engagement, lead-generation, conversions.

Its standout features include Real-time visitor tracking, Unlimited chat agents, Chatbot builder, Live chat, Video chat, Co-browsing, Chat transfer, Customizable chat widget, Visitor profiles, Chat transcripts, Analytics and reports, and it shines with pros like Intuitive interface, Robust feature set, Chatbot builder, Visitor tracking, Customizable widget, Video chat capability.

Feature	LiveAgent	Whisbi Professional
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Whisbi Professional

Description: Whisbi Professional is a customer engagement and live chat software designed for sales and marketing teams. It allows real-time communication with website visitors to qualify leads, provide support, and boost conversions.

Key Features Comparison

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Whisbi Professional Features

• Real-time visitor tracking
• Unlimited chat agents
• Chatbot builder
• Live chat
• Video chat
• Co-browsing
• Chat transfer
• Customizable chat widget
• Visitor profiles
• Chat transcripts
• Analytics and reports

Pros & Cons Analysis

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Whisbi Professional

Pros

• Intuitive interface
• Robust feature set
• Chatbot builder
• Visitor tracking
• Customizable widget
• Video chat capability

Cons

• Can get pricey for larger teams
• Limited third-party integrations
• Mobile app needs improvement

Pricing Comparison

LiveAgent

• Subscription-Based
• Custom Pricing

Whisbi Professional

• Subscription-Based