LiveAgent vs ZestIM
Struggling to choose between LiveAgent and ZestIM? Both products offer unique advantages, making it a tough decision.
LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.
It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.
On the other hand, ZestIM is a Social & Communications product tagged with opensource, instant-messaging, chat, group-chat, file-sharing, video-calling, screen-sharing, business-apps.
Its standout features include Group chat, File sharing, Video calling, Screen sharing, Integration with business apps, and it shines with pros like Open source, Free, Good for team collaboration, Feature rich.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
LiveAgent
LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.
Categories:
LiveAgent Features
- Live Chat
- Ticketing System
- Knowledge Base
- Chatbots
- Email Management
- Reporting and Analytics
- Mobile App
- Integrations
Pricing
- Subscription-Based
- Custom Pricing
Pros
Cons
ZestIM
ZestIM is an open-source instant messaging and chat application for businesses. It provides features like group chat, file sharing, video calling, screen sharing, and integrations with business apps.
Categories:
ZestIM Features
- Group chat
- File sharing
- Video calling
- Screen sharing
- Integration with business apps
Pricing
- Open Source