LiveAgent vs Znuny

Struggling to choose between LiveAgent and Znuny? Both products offer unique advantages, making it a tough decision.

LiveAgent is a Online Services solution with tags like live-chat, helpdesk, knowledge-base, customer-support.

It boasts features such as Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations and pros including Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

On the other hand, Znuny is a Network & Admin product tagged with monitoring, management, opensource, infrastructure, application, alerting, reporting, customizable, scalable.

Its standout features include Infrastructure monitoring, Application monitoring, Alerting and notification, Reporting and dashboards, IT service management, Configuration management, Automation and orchestration, and it shines with pros like Open source and free, Highly customizable and extensible, Scalable for large environments, Broad monitoring capabilities, Active community support.

Feature	LiveAgent	Znuny
Overall Score	N/A	N/A
Primary Category	Online Services	Network & Admin

Product Overview

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Znuny

Description: Znuny is an open-source IT monitoring and management software. It provides infrastructure and application monitoring, alerting, reporting, and more for managing IT operations. Znuny is designed to be flexible, customizable, and scalable.

Key Features Comparison

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Znuny Features

• Infrastructure monitoring
• Application monitoring
• Alerting and notification
• Reporting and dashboards
• IT service management
• Configuration management
• Automation and orchestration

Pros & Cons Analysis

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Znuny

Pros

• Open source and free
• Highly customizable and extensible
• Scalable for large environments
• Broad monitoring capabilities
• Active community support

Cons

• Steep learning curve
• Requires more manual configuration than commercial tools
• Limited official support options
• Not as feature rich as paid solutions

Pricing Comparison

LiveAgent

• Subscription-Based
• Custom Pricing

Znuny

• Open Source
• Free
• Custom Pricing