LiveCall vs INVOX Call Tracking

Struggling to choose between LiveCall and INVOX Call Tracking? Both products offer unique advantages, making it a tough decision.

LiveCall is a Business & Commerce solution with tags like cloudbased, call-center, phone-system, small-business, automatic-call-distribution, interactive-voice-response, call-recording, analytics, crm-integration.

It boasts features such as Cloud-based call center, Automatic call distribution, Interactive voice response, Call recording, Performance analytics, CRM integration and pros including Easy to set up and use, Scalable, Good call quality, Many integration options, Detailed analytics and reporting.

On the other hand, INVOX Call Tracking is a Business & Commerce product tagged with call-tracking, analytics, marketing-attribution.

Its standout features include Call Tracking and Analytics, Automated Call Transcription, Detailed Call Reports, Campaign Performance Tracking, Call Source Identification, Customizable Call Flows, Live Call Monitoring, Call Recording, Integrations with CRM and Marketing Tools, and it shines with pros like Comprehensive call tracking and analytics features, Automated call transcription for easy review, Detailed reporting on campaign performance, Ability to identify call sources for better optimization, Customizable call flows to enhance customer experience, Live call monitoring and call recording capabilities.

Feature	LiveCall	INVOX Call Tracking
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

LiveCall

Description: LiveCall is a cloud-based call center and phone system designed for small businesses. It provides features like automatic call distribution, interactive voice response, call recording, performance analytics, and integration with CRM software.

INVOX Call Tracking

Description: INVOX Call Tracking is a call tracking and analytics platform that allows businesses to track phone calls, understand customer conversations, and measure the impact of marketing campaigns. It provides insights into calls from different sources like PPC, social media, TV campaigns, etc.

Key Features Comparison

LiveCall Features

• Cloud-based call center
• Automatic call distribution
• Interactive voice response
• Call recording
• Performance analytics
• CRM integration

INVOX Call Tracking Features

• Call Tracking and Analytics
• Automated Call Transcription
• Detailed Call Reports
• Campaign Performance Tracking
• Call Source Identification
• Customizable Call Flows
• Live Call Monitoring
• Call Recording
• Integrations with CRM and Marketing Tools

Pros & Cons Analysis

LiveCall

Pros

• Easy to set up and use
• Scalable
• Good call quality
• Many integration options
• Detailed analytics and reporting

Cons

• Can be expensive for large teams
• Limited customization options
• No video conferencing

INVOX Call Tracking

Pros

• Comprehensive call tracking and analytics features
• Automated call transcription for easy review
• Detailed reporting on campaign performance
• Ability to identify call sources for better optimization
• Customizable call flows to enhance customer experience
• Live call monitoring and call recording capabilities

Cons

• Pricing may be higher compared to some competitors
• Limited free trial or free plan options
• Potential learning curve for non-technical users

Pricing Comparison

LiveCall

• Subscription-Based

INVOX Call Tracking

• Subscription-Based