LiveSession vs CrazyEgg

Struggling to choose between LiveSession and CrazyEgg? Both products offer unique advantages, making it a tough decision.

LiveSession is a Online Services solution with tags like live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

It boasts features such as Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics and pros including Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

On the other hand, CrazyEgg is a Online Services product tagged with heatmaps, visitor-tracking, ab-testing, conversion-optimization.

Its standout features include Heatmaps - visualize where users click, move mouse, and scroll on pages, Scrollmaps - see how far down visitors scroll on pages, Overlay Report - compare engagement metrics between two date ranges, Confetti - highlight clusters of clicks to identify popular elements, Form Analytics - see drop off rates and conversions for forms, and it shines with pros like Very visual and easy to interpret data, Affordable entry pricing, Easy to install tracking code, Good for optimizing landing pages.

Feature	LiveSession	CrazyEgg
Overall Score	N/A	N/A
Primary Category	Online Services	Online Services

Product Overview

LiveSession

Description: LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

CrazyEgg

Description: CrazyEgg is a popular web analytics service that provides heatmaps and other visual tools to analyze visitor behavior and engagement on a website. It helps optimize site content and design.

Key Features Comparison

LiveSession Features

• Real-time chat
• Voice and video calling
• Agent assignment rules
• Chat transfer
• Customizable chat widgets
• Third-party integrations
• Reporting and analytics

CrazyEgg Features

• Heatmaps - visualize where users click, move mouse, and scroll on pages
• Scrollmaps - see how far down visitors scroll on pages
• Overlay Report - compare engagement metrics between two date ranges
• Confetti - highlight clusters of clicks to identify popular elements
• Form Analytics - see drop off rates and conversions for forms

Pros & Cons Analysis

LiveSession

Pros

• Easy to use interface
• Scalable for growing teams
• Mobile app for agents
• Customizable to brand needs
• Integrates with popular tools

Cons

• Can get pricey for larger teams
• Limited customization in lower tiers
• No call center functionality

CrazyEgg

Pros

• Very visual and easy to interpret data
• Affordable entry pricing
• Easy to install tracking code
• Good for optimizing landing pages

Cons

• Limited number of pageviews on basic plan
• Lacks advanced segmentation
• No funnel visualization
• Only provides web analytics

Pricing Comparison

LiveSession

• Freemium
• Subscription-Based

CrazyEgg

• Freemium
• Subscription-Based