LiveSession vs CrazyEgg

Struggling to choose between LiveSession and CrazyEgg? Both products offer unique advantages, making it a tough decision.

LiveSession is a Online Services solution with tags like live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

It boasts features such as Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics and pros including Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

On the other hand, CrazyEgg is a Online Services product tagged with heatmaps, visitor-tracking, ab-testing, conversion-optimization.

Its standout features include Heatmaps - visualize where users click, move mouse, and scroll on pages, Scrollmaps - see how far down visitors scroll on pages, Overlay Report - compare engagement metrics between two date ranges, Confetti - highlight clusters of clicks to identify popular elements, Form Analytics - see drop off rates and conversions for forms, and it shines with pros like Very visual and easy to interpret data, Affordable entry pricing, Easy to install tracking code, Good for optimizing landing pages.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LiveSession

LiveSession

LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

Categories:
live-chat customer-support realtime-communication reporting thirdparty-integrations

LiveSession Features

  1. Real-time chat
  2. Voice and video calling
  3. Agent assignment rules
  4. Chat transfer
  5. Customizable chat widgets
  6. Third-party integrations
  7. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Scalable for growing teams

Mobile app for agents

Customizable to brand needs

Integrates with popular tools

Cons

Can get pricey for larger teams

Limited customization in lower tiers

No call center functionality


CrazyEgg

CrazyEgg

CrazyEgg is a popular web analytics service that provides heatmaps and other visual tools to analyze visitor behavior and engagement on a website. It helps optimize site content and design.

Categories:
heatmaps visitor-tracking ab-testing conversion-optimization

CrazyEgg Features

  1. Heatmaps - visualize where users click, move mouse, and scroll on pages
  2. Scrollmaps - see how far down visitors scroll on pages
  3. Overlay Report - compare engagement metrics between two date ranges
  4. Confetti - highlight clusters of clicks to identify popular elements
  5. Form Analytics - see drop off rates and conversions for forms

Pricing

  • Freemium
  • Subscription-Based

Pros

Very visual and easy to interpret data

Affordable entry pricing

Easy to install tracking code

Good for optimizing landing pages

Cons

Limited number of pageviews on basic plan

Lacks advanced segmentation

No funnel visualization

Only provides web analytics