LiveSession vs FullStory

Struggling to choose between LiveSession and FullStory? Both products offer unique advantages, making it a tough decision.

LiveSession is a Online Services solution with tags like live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

It boasts features such as Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics and pros including Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

On the other hand, FullStory is a Ai Tools & Services product tagged with analytics, user-behavior, session-recording.

Its standout features include Session replay, Heatmaps, Funnels, Form analytics, Custom events, Integrations, and it shines with pros like Detailed session replays, Easy to use interface, Powerful analytics, Good customer support.

Feature	LiveSession	FullStory
Overall Score	N/A	N/A
Primary Category	Online Services	Ai Tools & Services

Product Overview

LiveSession

Description: LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

FullStory

Description: FullStory is a digital experience analytics platform that records website and mobile app sessions to help understand user behavior. It captures all user interactions including clicks, taps, scrolls, pages views, etc. for playback and analysis.

Key Features Comparison

LiveSession Features

• Real-time chat
• Voice and video calling
• Agent assignment rules
• Chat transfer
• Customizable chat widgets
• Third-party integrations
• Reporting and analytics

FullStory Features

• Session replay
• Heatmaps
• Funnels
• Form analytics
• Custom events
• Integrations

Pros & Cons Analysis

LiveSession

Pros

• Easy to use interface
• Scalable for growing teams
• Mobile app for agents
• Customizable to brand needs
• Integrates with popular tools

Cons

• Can get pricey for larger teams
• Limited customization in lower tiers
• No call center functionality

FullStory

Pros

• Detailed session replays
• Easy to use interface
• Powerful analytics
• Good customer support

Cons

• Can get expensive for large sites
• Limited customization options
• No A/B testing features

Pricing Comparison

LiveSession

• Freemium
• Subscription-Based

FullStory

• Subscription-Based