LiveSession vs UXTesting

Struggling to choose between LiveSession and UXTesting? Both products offer unique advantages, making it a tough decision.

LiveSession is a Online Services solution with tags like live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

It boasts features such as Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics and pros including Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

On the other hand, UXTesting is a Online Services product tagged with user-testing, ux-testing, user-feedback, prototype-testing.

Its standout features include Remote user testing, Recruitment tools, Feedback collection, Test scheduling, Screen recording, Note taking, Participant panel access, and it shines with pros like Easy to set up and use, Integrates with popular design tools, Detailed feedback from real users, Large pool of test participants, Affordable pricing, Helpful support team.

Feature	LiveSession	UXTesting
Overall Score	N/A	N/A
Primary Category	Online Services	Online Services

Product Overview

LiveSession

Description: LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

UXTesting

Description: UXTesting is a user testing platform that allows you to get feedback on your website, app, or prototype from real users. It makes it easy to recruit test participants and run moderated or unmoderated remote user testing sessions. Key features include test scheduling, screen and audio recording, note taking, and access to a participant panel.

Key Features Comparison

LiveSession Features

• Real-time chat
• Voice and video calling
• Agent assignment rules
• Chat transfer
• Customizable chat widgets
• Third-party integrations
• Reporting and analytics

UXTesting Features

• Remote user testing
• Recruitment tools
• Feedback collection
• Test scheduling
• Screen recording
• Note taking
• Participant panel access

Pros & Cons Analysis

LiveSession

Pros

• Easy to use interface
• Scalable for growing teams
• Mobile app for agents
• Customizable to brand needs
• Integrates with popular tools

Cons

• Can get pricey for larger teams
• Limited customization in lower tiers
• No call center functionality

UXTesting

Pros

• Easy to set up and use
• Integrates with popular design tools
• Detailed feedback from real users
• Large pool of test participants
• Affordable pricing
• Helpful support team

Cons

• Limited analytics and data visualization
• No support for special user groups like children
• Max of 5 tests per month on basic plan
• Technical issues with recordings sometimes

Pricing Comparison

LiveSession

• Freemium
• Subscription-Based

UXTesting

• Freemium
• Subscription-based