ManageEngine ServiceDesk Plus vs zipBoard

Struggling to choose between ManageEngine ServiceDesk Plus and zipBoard? Both products offer unique advantages, making it a tough decision.

ManageEngine ServiceDesk Plus is a Business & Commerce solution with tags like help-desk, ticketing, asset-management, change-management, knowledge-base.

It boasts features such as Incident management, Problem management, Change management, Service catalog, Knowledge base, CMDB, SLA management, Reporting and analytics and pros including User-friendly interface, Robust functionality for ITSM processes, Integration with Active Directory, Customizable dashboards, Mobile access, Affordable pricing.

On the other hand, zipBoard is a Remote Work & Education product tagged with whiteboard, brainstorming, diagramming, annotation, remote-work, video-chat.

Its standout features include Infinite canvases, Screen sharing, Video chat, Sticky notes, Shape tools, Integrations with Google Drive and Dropbox, and it shines with pros like Easy to use interface, Real-time collaboration, Great for brainstorming sessions, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.

Categories:
help-desk ticketing asset-management change-management knowledge-base

ManageEngine ServiceDesk Plus Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Service catalog
  5. Knowledge base
  6. CMDB
  7. SLA management
  8. Reporting and analytics

Pricing

  • Free
  • Freemium
  • Subscription-Based

Pros

User-friendly interface

Robust functionality for ITSM processes

Integration with Active Directory

Customizable dashboards

Mobile access

Affordable pricing

Cons

Steep learning curve

Limitations in advanced reporting

Third-party integrations can be tricky

Lacks advanced AI/ML capabilities


zipBoard

zipBoard

zipBoard is an online virtual whiteboard and collaboration software. It allows teams to brainstorm ideas, diagram concepts, annotate documents, and collaborate remotely in real-time. Its key features include infinite canvases, screen sharing, video chat, sticky notes, shape tools, and integrations with Google Drive and Dropbox.

Categories:
whiteboard brainstorming diagramming annotation remote-work video-chat

ZipBoard Features

  1. Infinite canvases
  2. Screen sharing
  3. Video chat
  4. Sticky notes
  5. Shape tools
  6. Integrations with Google Drive and Dropbox

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Real-time collaboration

Great for brainstorming sessions

Affordable pricing

Cons

Limited free version

Can be slow with large files

No offline access