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Mattermost vs UserVoice

Professional comparison and analysis to help you choose the right software solution for your needs.

Mattermost icon
Mattermost
UserVoice icon
UserVoice

Mattermost vs UserVoice: The Verdict

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature Mattermost UserVoice
Sugggest Score — —
Category Social & Communications Business & Commerce
Pricing Freemium —

Product Overview

Mattermost
Mattermost

Description: Mattermost is an open-source, self-hosted online chat service with file sharing, search and integration capabilities. It supports text, images, videos and custom emojis across PCs and phones with instant notifications.

Type: software

Pricing: Freemium

UserVoice
UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Type: software

Key Features Comparison

Mattermost
Mattermost Features
  • Team messaging
  • File sharing
  • Search
  • Integrations
  • Cross-platform support
UserVoice
UserVoice Features
  • Idea forums
  • Helpdesk ticketing
  • Customer support analytics
  • Feedback collection
  • Bug reporting
  • Feature requests

Pros & Cons Analysis

Mattermost
Mattermost
Pros
  • Open source
  • Self-hosted
  • Highly customizable
  • Strong security
  • Active development community
Cons
  • Requires technical expertise to setup and manage
  • Limited native mobile apps
  • Less third-party integrations than proprietary options
UserVoice
UserVoice
Pros
  • Easy to set up and use
  • Good integration options
  • Scales well for large companies
  • Good analytics and reporting
  • Improves customer engagement
Cons
  • Can get expensive for larger teams
  • Limited customization options
  • Mobile app needs improvement
  • Steep learning curve initially

Pricing Comparison

Mattermost
Mattermost
  • Freemium
UserVoice
UserVoice
  • Not listed

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Learn More About Each Product

Mattermost
Mattermost
Reviews, pricing & alternatives →
UserVoice
UserVoice
Reviews, pricing & alternatives →

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