
Description: Mazio is a customer service software that helps companies provide excellent customer support across multiple channels like phone, email, chat, and social media. It offers features like omnichannel routing, knowledge base, customer profiles, reporting, and more to boost team productivity.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: Snipping Tool is a basic screenshot utility included in Windows. It allows users to capture, edit, save, and share snippets of their screen. Common uses are taking screenshots to share error messages, tutorial steps, or other visual information.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API