Mazio
Mazio is a customer service software that helps companies provide excellent customer support across multiple channels like phone, email, chat, and social media. It offers features like omnichannel routing, knowledge base, customer profiles, reporting, and more to boost team produ
customer-support
omnichannel
productivity
Mazio: Customer Service Software
Mazio helps companies provide excellent customer support across multiple channels like phone, email, chat, and social media with features like omnichannel routing, knowledge base, customer profiles, reporting, and more to boost team productivity.
What is Mazio?
Mazio is a cloud-based customer service software designed to help companies deliver exceptional customer support experiences. It enables organizations to connect with customers across multiple channels including phone, email, live chat, social media, and self-service options.
With Mazio, companies can route incoming customer inquiries intelligently across teams and agents based on skills, availability, and other rules (omnichannel routing). This helps match each customer to the right support agent.
Key features of Mazio include:
- Unified inbox to manage customer queries from all channels
- Customer service CRM to store all customer data, profiles, histories
- Powerful knowledge base for self-service support
- Custom surveys to collect customer feedback
- Robust reporting and analytics around service metrics
- Mobile apps and integrations with business software
- Scalable infrastructure to support growing teams
Overall, Mazio enables customer service teams to deliver personalized, efficient experiences to each customer across channels - driving higher customer satisfaction and brand loyalty.
Mazio Features
Features
- Omnichannel support
- Knowledge base
- Customer profiles
- Reporting and analytics
- SLA and workflow automation
- Integrations
Pricing
- Subscription-Based
Pros
Unified inbox for managing multiple channels
Easy to create help articles and FAQs
360-degree customer view
Powerful custom reporting
Improves team productivity and efficiency
Cons
Can be complex for small businesses
Mobile app needs improvement
Advanced features require customization
Official Links
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