Medallia vs Typeform

Struggling to choose between Medallia and Typeform? Both products offer unique advantages, making it a tough decision.

Medallia is a Business & Commerce solution with tags like surveys, social-media-monitoring, text-analytics, customer-feedback.

It boasts features such as Surveys - Create and send surveys via email, SMS, web links to collect customer feedback, Text Analytics - Analyze open-ended survey responses and social media posts using NLP and sentiment analysis, Social Media Monitoring - Track mentions and analyze social media conversations, Dashboards - Visualize feedback data and insights with customizable dashboards, Alerts - Get notified when feedback matches specified criteria, Integration - Integrate with CRM, support, and operational data sources, Reporting - Generate standard and custom reports from feedback data and pros including Powerful analytics and dashboards, Flexible data collection methods, Integration with other systems, Industry-specific solutions, Scales to large deployments.

On the other hand, Typeform is a Online Services product tagged with surveys, forms, questionnaires, data-collection.

Its standout features include Drag-and-drop form builder, Customizable themes and templates, Logic jumps and conditional questions, Image choices and photo uploads, Multiple question types (text, multiple choice, rating, etc.), Real-time response analytics and reports, Integration with other apps via API, Collaboration tools, and it shines with pros like Intuitive and easy to use interface, Great for creating conversational, interactive forms, Powerful analytics and reporting, Good variety of customization options, Integrates with many popular apps.

Feature	Medallia	Typeform
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Medallia

Description: Medallia is a customer experience management software that helps companies collect feedback from customers, analyze it, and take action to improve products, services, and operations. It provides surveys, social media monitoring, text analytics, and integration with operational data.

Typeform

Description: Typeform is an online survey and form building application that allows users to create engaging, conversational forms and surveys. It provides an intuitive drag-and-drop interface to build forms with features like logic jumps, image choices, and more to capture better data.

Key Features Comparison

Medallia Features

• Surveys - Create and send surveys via email, SMS, web links to collect customer feedback
• Text Analytics - Analyze open-ended survey responses and social media posts using NLP and sentiment analysis
• Social Media Monitoring - Track mentions and analyze social media conversations
• Dashboards - Visualize feedback data and insights with customizable dashboards
• Alerts - Get notified when feedback matches specified criteria
• Integration - Integrate with CRM, support, and operational data sources
• Reporting - Generate standard and custom reports from feedback data

Typeform Features

• Drag-and-drop form builder
• Customizable themes and templates
• Logic jumps and conditional questions
• Image choices and photo uploads
• Multiple question types (text, multiple choice, rating, etc.)
• Real-time response analytics and reports
• Integration with other apps via API
• Collaboration tools

Pros & Cons Analysis

Medallia

Pros

• Powerful analytics and dashboards
• Flexible data collection methods
• Integration with other systems
• Industry-specific solutions
• Scales to large deployments

Cons

• Complex pricing tiers
• Steep learning curve
• Additional costs for advanced features
• Time-consuming implementation

Typeform

Pros

• Intuitive and easy to use interface
• Great for creating conversational, interactive forms
• Powerful analytics and reporting
• Good variety of customization options
• Integrates with many popular apps

Cons

• Limited free plan options
• Can get expensive for more advanced features
• Formatting options not as robust as some competitors
• No offline form/survey creation option

Pricing Comparison

Medallia

• Subscription-Based

Typeform

• Freemium
• Subscription-Based