Medallia

Medallia is a customer experience management software that helps companies collect feedback from customers, analyze it, and take action to improve products, services, and operations. It provides surveys, social media monitoring, text analytics, and integration with operational data.

Medallia alternatives ➤

What is Medallia?

Medallia is a robust customer experience management platform designed to help companies understand and optimize the experiences they deliver to customers across service, sales, marketing, and other channels.

As a SaaS platform, Medallia offers the following key features for customer feedback and analytics:

Automated collection of feedback from various sources including surveys, call center interactions, online reviews, complaints and more.
Advanced analytics, reporting, segmentation and text analytics provide data-driven insights and trends.
Integration with sales, service, ecommerce, CRM and other operational systems enables closing the loop by taking action based on feedback.
Omnichannel delivery capability allows businesses to collect information across web, mobile, social, call center and other channels.
Role-based dashboards show metrics and areas for improvement specific to different functions like service, sales and marketing.
Open API architecture supports integration and development of custom modules on the platform.

Key benefits of Medallia include improved customer retention and loyalty, enhanced employee satisfaction and productivity, increased revenue through continuous process optimization, insight for strategic decision-making, and creation of a customer-centric culture focused on great experiences.

Official Links

Official Website
www.medallia.com

The Best Medallia Alternatives

Top Apps like Medallia

Typeform, Qualtrics, Tally Forms, OhMyForm, SoGoSurvey, SurveyLab, IBM Watson Analytics, SetuServ, Survaider, Pisano are some alternatives to Medallia.

Sugggest an alternative ❐

Typeform

Typeform is an online survey and form building application that allows users to create engaging, conversational forms and surveys. It provides an intuitive drag-and-drop interface that makes building forms simple and efficient.Some key features of Typeform include:Conversational interface - Typeform surveys feel more like conversations than traditional forms...

Qualtrics

Qualtrics is a leading online survey and research platform used by organizations worldwide for gathering customer, employee, and market insights. Some key features include:Intuitive drag-and-drop survey builder with many expert-designed templatesAdvanced survey logic like randomization, conditional branching, quotas, and more to create complex surveysMultiple distribution methods including email, website...

Tally Forms

Tally Forms is an online form builder and data collection tool that makes it easy for anyone to create customized online forms, surveys, quizzes, and more to gather information from customers, employees, students and others.Key features include:Intuitive drag-and-drop form builder with various field types including single line text...

OhMyForm

OhMyForm is an intuitive online form builder that makes it easy for anyone to create customized forms for data collection without needing to know how to code. It has an user-friendly drag-and-drop interface that allows you to easily build online forms with different fields like text boxes, multiple choice questions...

SoGoSurvey

SoGoSurvey is an easy-to-use online survey software and questionnaire builder that enables users of all experience levels to create surveys and questionnaires for data collection. It provides ready-made survey templates as well as advanced options to customize the survey design, questions, logic, branding, themes, and more.Key features of SoGoSurvey...

SurveyLab

SurveyLab is an intuitive survey software and questionnaire builder used by market researchers, HR professionals, event organizers, educators, and more to get feedback fast. It allows anyone to create professional online surveys via an easy-to-use drag-and-drop form builder, with no coding required.With SurveyLab, users can choose from a variety...

IBM Watson Analytics

IBM Watson Analytics is a cloud-based business intelligence and analytics platform designed to help business users visually explore, analyze, and share data insights without needing coding or data science skills.Key features of Watson Analytics include:Data preparation tools to cleanse, shape, and enrich dataVisualizations and dashboards to spot patterns...

SetuServ

SetuServ is an open-source help desk and IT service management software designed to help companies provide efficient customer support. It is feature-rich yet easy to use for both administrators and end-users.With SetuServ, companies can track, organize and solve customer queries, complaints and other issues via support tickets. The ticket...

Survaider

Survaider is an innovative cybersecurity platform that aims to make website security easy and accessible for all businesses. It provides a suite of powerful security tools, including:Website vulnerability scanner - automatically scans websites for security flaws like SQL injection, XSS, outdated software etc.Penetration testing tools - advanced tools...

Pisano

Pisano is an intuitive yet powerful project management application designed to help teams effectively plan, manage, and complete projects. It provides a central hub for task management, collaboration, time tracking, resource planning, and reporting.Some key features of Pisano include:Interactive Gantt charts for visualizing project schedules and timelinesCustomizable task...