SetuServ vs Medallia

Struggling to choose between SetuServ and Medallia? Both products offer unique advantages, making it a tough decision.

SetuServ is a Business & Commerce solution with tags like help-desk, ticket-tracking, knowledge-base.

It boasts features such as Ticket management, Asset tracking, Knowledge base, Reporting and pros including Open source and free, Customizable and extensible, Active community support, Integrates with many tools.

On the other hand, Medallia is a Business & Commerce product tagged with surveys, social-media-monitoring, text-analytics, customer-feedback.

Its standout features include Surveys - Create and send surveys via email, SMS, web links to collect customer feedback, Text Analytics - Analyze open-ended survey responses and social media posts using NLP and sentiment analysis, Social Media Monitoring - Track mentions and analyze social media conversations, Dashboards - Visualize feedback data and insights with customizable dashboards, Alerts - Get notified when feedback matches specified criteria, Integration - Integrate with CRM, support, and operational data sources, Reporting - Generate standard and custom reports from feedback data, and it shines with pros like Powerful analytics and dashboards, Flexible data collection methods, Integration with other systems, Industry-specific solutions, Scales to large deployments.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

SetuServ

SetuServ

SetuServ is an open-source help desk and IT service management software. It allows companies to track, organize and solve customer support tickets and IT issues. Key features include ticket management, asset tracking, knowledge base, and reporting.

Categories:
Business & Commerce It Service Management
help-desk ticket-tracking knowledge-base

SetuServ Features

  1. Ticket management
  2. Asset tracking
  3. Knowledge base
  4. Reporting

Pricing

  • Open Source
  • Custom Pricing

Pros

Open source and free

Customizable and extensible

Active community support

Integrates with many tools

Cons

Steep learning curve

Limited native mobile apps

Can be resource intensive

Lacks some advanced features

Medallia

Medallia

Medallia is a customer experience management software that helps companies collect feedback from customers, analyze it, and take action to improve products, services, and operations. It provides surveys, social media monitoring, text analytics, and integration with operational data.

Categories:
Business & Commerce Customer Experience Management
surveys social-media-monitoring text-analytics customer-feedback

Medallia Features

  1. Surveys - Create and send surveys via email, SMS, web links to collect customer feedback
  2. Text Analytics - Analyze open-ended survey responses and social media posts using NLP and sentiment analysis
  3. Social Media Monitoring - Track mentions and analyze social media conversations
  4. Dashboards - Visualize feedback data and insights with customizable dashboards
  5. Alerts - Get notified when feedback matches specified criteria
  6. Integration - Integrate with CRM, support, and operational data sources
  7. Reporting - Generate standard and custom reports from feedback data

Pricing

  • Subscription-Based

Pros

Powerful analytics and dashboards

Flexible data collection methods

Integration with other systems

Industry-specific solutions

Scales to large deployments

Cons

Complex pricing tiers

Steep learning curve

Additional costs for advanced features

Time-consuming implementation