SetuServ
SetuServ is an open-source help desk and IT service management software. It allows companies to track, organize and solve customer support tickets and IT issues. Key features include ticket management, asset tracking, knowledge base, and reporting.
help-desk
ticket-tracking
knowledge-base
SetuServ: Open-Source Help Desk Software
SetuServ is an open-source help desk and IT service management software. It allows companies to track, organize and solve customer support tickets and IT issues. Key features include ticket management, asset tracking, knowledge base, and reporting.
What is SetuServ?
SetuServ is an open-source help desk and IT service management software designed to help companies provide efficient customer support. It is feature-rich yet easy to use for both administrators and end-users.
With SetuServ, companies can track, organize and solve customer queries, complaints and other issues via support tickets. The ticket management system allows assigning, prioritizing, escalating and resolving tickets with full audit trail. Companies can also set up automated ticket workflows as per their requirements.
Other key features of SetuServ include:
- Asset management to track IT hardware and software
- Powerful knowledge base to document solutions for common problems
- SLA monitoring and reporting to improve support efficiency
- Role-based access control and multi-brand support
- Intuitive web interface with responsive design
- REST APIs and dozens of third-party integrations
Overall, SetuServ is designed to help support, IT and operations teams manage their workflows better and provide exceptional service to their customers. Being open-source, it is customizable to suit the needs of both small and large organizations.
SetuServ Features
Features
- Ticket management
- Asset tracking
- Knowledge base
- Reporting
Pricing
- Open Source
- Custom Pricing
Pros
Open source and free
Customizable and extensible
Active community support
Integrates with many tools
Cons
Steep learning curve
Limited native mobile apps
Can be resource intensive
Lacks some advanced features
Official Links
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