Median CoBrowsing vs Surfly

Struggling to choose between Median CoBrowsing and Surfly? Both products offer unique advantages, making it a tough decision.

Median CoBrowsing is a Online Services solution with tags like cobrowsing, customer-engagement, realtime-support.

It boasts features such as Real-time screen sharing and co-browsing, Ability to annotate and draw on the customer's screen, Chat and video integration for seamless communication, Secure and compliant with industry standards, Customizable branding and UI, Detailed analytics and reporting and pros including Improves customer support efficiency and resolution times, Enhances customer engagement and satisfaction, Provides visual guidance for complex issues, Secure and compliant with industry regulations, Customizable to fit the brand and workflow.

On the other hand, Surfly is a Online Services product tagged with cobrowsing, customer-support, screen-sharing.

Its standout features include Co-browsing, Screen sharing, Video chat, Form filling, Annotation tools, Session recording, Chatbot integration, Customizable interface, Multi-language support, and it shines with pros like Improves customer engagement, Enables remote assistance, Boosts sales conversions, Reduces support costs, Easy to implement.

Feature	Median CoBrowsing	Surfly
Overall Score	N/A	N/A
Primary Category	Online Services	Online Services

Product Overview

Median CoBrowsing

Description: Median CoBrowsing is a customer engagement software that enables companies to see and interact with their customer's screen in real-time during support sessions. It allows agents to visually guide users, annotate their screens, and resolve issues faster.

Surfly

Description: Surfly is a co-browsing software that allows website visitors to browse a website together with a customer support agent in real time. The agent can guide the visitor through the site, fill out forms, and illustrate features while chatting.

Key Features Comparison

Median CoBrowsing Features

• Real-time screen sharing and co-browsing
• Ability to annotate and draw on the customer's screen
• Chat and video integration for seamless communication
• Secure and compliant with industry standards
• Customizable branding and UI
• Detailed analytics and reporting

Surfly Features

• Co-browsing
• Screen sharing
• Video chat
• Form filling
• Annotation tools
• Session recording
• Chatbot integration
• Customizable interface
• Multi-language support

Pros & Cons Analysis

Median CoBrowsing

Pros

• Improves customer support efficiency and resolution times
• Enhances customer engagement and satisfaction
• Provides visual guidance for complex issues
• Secure and compliant with industry regulations
• Customizable to fit the brand and workflow

Cons

• Potential privacy concerns for customers
• Requires customer consent for screen sharing
• Can be complex to set up and integrate with existing systems
• Ongoing subscription costs for larger teams

Surfly

Pros

• Improves customer engagement
• Enables remote assistance
• Boosts sales conversions
• Reduces support costs
• Easy to implement

Cons

• Can be perceived as invasive
• Requires training for agents
• Limited customization in basic plan

Pricing Comparison

Median CoBrowsing

• Subscription-Based

Surfly

• Freemium
• Subscription-Based