Merlin Tickets vs Eventzilla

Struggling to choose between Merlin Tickets and Eventzilla? Both products offer unique advantages, making it a tough decision.

Merlin Tickets is a Business & Commerce solution with tags like ticketing, help-desk, customer-support.

It boasts features such as Ticket management, SLA tracking, Knowledge base, Custom branding, Open-source and pros including Open-source and free to use, Customizable to fit business needs, Robust ticket management system, Knowledge base for self-service support.

On the other hand, Eventzilla is a Business & Commerce product tagged with events, ticketing, registration, payments.

Its standout features include Custom registration forms, Event promotion tools, Ticket sales and management, Email notifications, Payment gateway integration, and it shines with pros like Open source and free, Customizable registration flows, Waitlist support, Discount ticket options, Integration with PayPal and Stripe.

Feature	Merlin Tickets	Eventzilla
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Merlin Tickets

Description: Merlin Tickets is an open-source help desk and ticketing system. It allows companies to track, prioritize, and solve customer support tickets. Key features include ticket management, SLA tracking, knowledge base, and custom branding.

Eventzilla

Description: Eventzilla is an open-source event management and ticketing web application. It allows users to create events, customize registration forms, manage attendees, promote events, and sell tickets online. Key features include custom registration flows, waitlists, discounted tickets, email notifications, and integration with payment gateways.

Key Features Comparison

Merlin Tickets Features

• Ticket management
• SLA tracking
• Knowledge base
• Custom branding
• Open-source

Eventzilla Features

• Custom registration forms
• Event promotion tools
• Ticket sales and management
• Email notifications
• Payment gateway integration

Pros & Cons Analysis

Merlin Tickets

Pros

• Open-source and free to use
• Customizable to fit business needs
• Robust ticket management system
• Knowledge base for self-service support

Cons

• May require more technical expertise to set up and maintain
• Limited integrations compared to commercial alternatives
• Fewer out-of-the-box features than some paid options

Eventzilla

Pros

• Open source and free
• Customizable registration flows
• Waitlist support
• Discount ticket options
• Integration with PayPal and Stripe

Cons

• Limited reporting and analytics
• No mobile app
• Steep learning curve
• Requires self-hosting

Pricing Comparison

Merlin Tickets

• Open Source

Eventzilla

• Open Source