Merlin Tickets

Merlin Tickets is an open-source help desk and ticketing system. It allows companies to track, prioritize, and solve customer support tickets. Key features include ticket management, SLA tracking, knowledge base, and custom branding.

Merlin Tickets alternatives ➤

What is Merlin Tickets?

Merlin Tickets is an open-source help desk and ticketing software designed to help companies provide efficient customer support. It allows organizations to track, prioritize, assign, escalate and solve support tickets from customers and users.

Some of the key features of Merlin Tickets include:

Ticket Management - Comprehensive ticket lifecycle from creation to resolution. Support teams can add internal notes, attach files, set priority, SLAs, tags etc.
Knowledge Base - Self-service customer support portal with contextual help articles and solutions.
Asset Management - Keep track of assets assigned to customers for better ticket resolution.
SLA Tracking - Define service-level agreements for tickets and track SLA performance.
Email Management - Create tickets automatically from incoming emails.
Canned Responses - Pre-written answers to common queries to respond faster.
Custom Branding - Match company branding with custom logos, colors and themes.
REST API - Integrate with other business systems seamlessly.
Multi-channel Support - Support via email, portal, social media, live chat etc under one roof.

With its intuitive interface, robust feature set and active community, Merlin Tickets is a great open-source alternative to solutions like Zendesk, Freshdesk, osTicket for SMBs and enterprises alike.

Official Links

Official Website
www.merlintickets.co.uk

The Best Merlin Tickets Alternatives

Top Apps like Merlin Tickets

Eventbrite, Attendize Event Ticketing, PromoTix, Ticketmaster, Ticket Tailor, Ticket Tribe, TicketSource, EventCreate, Bookitbee, Eventzilla are some alternatives to Merlin Tickets.

Sugggest an alternative ❐

Eventbrite

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Attendize Event Ticketing

Attendize is an open-source PHP/Laravel-based event ticketing and management platform. It provides event organizers and venues with a customizable online ticketing system to sell tickets, manage attendees and promotions, and track event analytics.With Attendize, organizers can create and customize events sites with their branding, colors, layouts, etc. It...

PromoTix

PromoTix is a user-friendly cloud-based platform designed to handle event registrations, ticket sales, and promotions seamlessly. It allows event organizers to create beautiful event pages with custom domains, logos, colors and images to establish professional branding.Key features of PromoTix include:Customizable registration forms to collect precise attendee informationAbility to...

Ticketmaster

Ticketmaster is the world's largest primary ticketing company for live entertainment events. Originally founded in 1976, it provides ticketing services for concerts, sports, performing arts shows, family events, and more across the globe.Ticketmaster operates an online marketplace that connects event organizers who need to sell tickets with fans looking to...

Ticket Tailor

Ticket Tailor is an open-source help desk and customer support ticketing system designed for small businesses. It allows companies to efficiently manage customer inquiries, problems, and requests through support tickets. Key features of Ticket Tailor include:Email-based ticketing allows customers to open tickets simply by emailing your support addressSLA management...

Ticket Tribe

Ticket Tribe is a help desk and customer service management software designed for small and medium-sized businesses. It provides a simple, user-friendly platform to manage all customer support tickets, requests, queries and conversations in one centralized system.Key features of Ticket Tribe include:Intuitive ticketing system to log, categorize, assign...

TicketSource

TicketSource is a cloud-based event ticketing and registration platform designed for event organizers to easily create, manage, and sell tickets for their events. Here are some key features of TicketSource:Customizable ticketing pages and registration forms - Build your own fully branded ticket pages and registration forms to match your...

EventCreate

EventCreate is a cloud-based event management software designed to help event planners and marketers manage events end-to-end. It provides a suite of tools to plan, promote, execute and analyze events seamlessly.Key features of EventCreate include:Event website builder with customizable themes to promote your eventRegistration and ticketing system to...

Bookitbee

Bookitbee is an easy-to-use online booking and scheduling software designed for small businesses like salons, personal trainers, consultants, and more. It allows you to manage appointments, classes, and reservations through an online calendar system that syncs across devices.Key features include:Online calendar for scheduling appointments or classesCustom booking pages...

Eventzilla

Eventzilla is a feature-rich open source event management and ticketing solution that enables organizers to plan, promote, manage and sell tickets for events of any scale. It is designed specifically for event planners and organizations to streamline operations and increase efficiency.With Eventzilla, you can create beautiful event pages, customize...