Ticket Tribe
Ticket Tribe is a cloud-based help desk and customer service software designed for small businesses. It allows companies to manage customer support tickets, requests, and queries in one centralized platform.
help-desk
ticketing
customer-support
customer-service
Ticket Tribe: Cloud-Based Help Desk Software
Cloud-based help desk software for small businesses to manage customer support tickets, requests, and queries in one centralized platform.
What is Ticket Tribe?
Ticket Tribe is a help desk and customer service management software designed for small and medium-sized businesses. It provides a simple, user-friendly platform to manage all customer support tickets, requests, queries and conversations in one centralized system.
Key features of Ticket Tribe include:
- Intuitive ticketing system to log, categorize, assign and manage all customer inquiries
- SLA policies and reminders to ensure timely ticket resolution
- Knowledge base to document solutions to common questions
- Multiple communication channels - email, live chat, social media integration
- Customizable workflows to automate ticket handling
- Customer portal for self-service
- Ticket rules and triggers for automatic routing and escalation
- Robust reporting dashboard to identify trends and track performance
Overall, Ticket Tribe is an affordable and easy-to-use platform for small business owners and teams to deliver excellent customer service across channels. Its features are optimized for efficiency and productivity in managing all customer support operations.
Ticket Tribe Features
Features
- Cloud-based help desk software
- Ticket management
- Knowledge base
- Customer support
- Email integration
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Affordable pricing
Multiple support channels
Mobile app
Custom branding and workflows
Cons
Limited automation features
No chatbot integration
Third-party integrations cost extra
Official Links
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