TicketingHub
TicketingHub is a help desk and customer service software designed for small and medium-sized businesses. It allows companies to manage customer support tickets, requests, and queries in one centralized platform.
ticketing
help-desk
customer-support
TicketingHub: Help Desk & Customer Service Softwares
TicketingHub is a help desk and customer service software designed for small and medium-sized businesses. It allows companies to manage customer support tickets, requests, and queries in one centralized platform.
What is TicketingHub?
TicketingHub is a customer service and help desk software application designed for small and medium-sized businesses to efficiently manage customer support operations. Key features of TicketingHub include:
- Ticket management system to track, prioritize, and solve customer support tickets and requests
- Multiple email and chat channels to communicate with customers
- Customer database to store important information about clients
- Team inbox to collaboratively manage inquiries
- Automated ticket workflows and rules to streamline response process
- Real-time analytics and reports to identify trends and areas of improvement
- Mobile apps to manage tickets on-the-go
- Integration with popular business apps like Slack, Zendesk, Freshdesk etc.
- Robust security, backup and restore capabilities to ensure data protection
With its intuitive interface, customizable features and affordable pricing plans, TicketingHub is a helpful solution for SMBs looking to deliver exceptional customer experiences while optimizing support operations. The software aims to make customer service accessible and efficient for resource-constrained businesses.
TicketingHub Features
Features
- Ticket management
- Knowledge base
- Customer portal
- Reporting and analytics
- Email integration
- SLA management
- Multi-channel support
- Custom branding
- Role-based access
- API access
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Affordable pricing
Good for small teams
Customizable features
Mobile access
Multiple language support
Cons
Limited automation
No chatbot integration
Third-party integrations cost extra
Can be slow with large volumes of tickets
Official Links
The Best TicketingHub Alternatives
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