TicketDerby
TicketDerby is a help desk and customer support software designed for small to midsize businesses. It includes features like ticket management, knowledge base, community forums, reporting, and automation.
TicketDerby: Help Desk Softwares
TicketDerby is a help desk and customer support software designed for small to midsize businesses. It includes features like ticket management, knowledge base, community forums, reporting, and automation.
What is TicketDerby?
TicketDerby is a cloud-based customer support software designed for small and medium-sized businesses. It allows companies to manage customer support tickets from initial inquiry to resolution seamlessly.
Key features of TicketDerby include:
- Ticket management - Customizable ticketing system to track customer inquiries. Users can create ticket filters and views.
- Knowledge base - Fully searchable portal containing support articles and documentation to aid customers.
- Community forums - Public forums where customers can discuss products and interact with agents or other users.
- Automation - Workflows and triggers to automatically assign tickets, send notifications when tickets are received or updated.
- Reporting and analytics - Custom reports provide actionable insights into support metrics like agent workload, resolution times, satisfaction scores.
- Multi-channel support - Omnichannel help desk with email, live chat, voice, and self-service options.
- Mobile access - iOS and Android apps so agents can manage tickets on the go.
- Team management - Tools to manage teams with roles, permissions, and collaboration.
Designed for growing companies that need scalable yet affordable customer support software, TicketDerby offers easy setup and usage paired with enterprise-level capabilities.
TicketDerby Features
Features
- Ticket management
- Knowledge base
- Community forums
- Reporting
- Automation
Pricing
- Subscription-Based
Pros
Easy to use interface
Customizable workflows
Multiple support channels
SLA and response time tracking
Role-based access control
Cons
Can be pricey for small teams
Limited integration options
Mobile app needs work
Setup can be complex
Official Links
Reviews & Ratings
Login to ReviewThe Best TicketDerby Alternatives
View all TicketDerby alternatives with detailed comparison →
Top Business & Commerce and Customer Service & Support and other similar apps like TicketDerby
Here are some alternatives to TicketDerby:
Suggest an alternative ❐
Eventleaf
Eventleaf is a cloud-based event management and registration platform designed for organizations and event planners looking to streamline the planning and execution of events of all types and sizes. Key capabilities and benefits include:Intuitive event page builder with pre-made templates to create customized, branded event websites.Drag-and-drop online registration form builder...
Eventbrite
Eventbrite is an online event management and ticketing platform that allows event organizers to plan, set up ticket sales, promote events, and analyze attendance. Founded in 2006 in San Francisco, Eventbrite aims to streamline the event planning process by providing easy-to-use tools for creating events, customizing registration pages, selling tickets,...
Attendize Event Ticketing
Attendize is an open-source PHP/Laravel-based event ticketing and management platform. It provides event organizers and venues with a customizable online ticketing system to sell tickets, manage attendees and promotions, and track event analytics.With Attendize, organizers can create and customize events sites with their branding, colors, layouts, etc. It supports setting...
Ticketmaster
Ticketmaster is the world's largest primary ticketing company for live entertainment events. Originally founded in 1976, it provides ticketing services for concerts, sports, performing arts shows, family events, and more across the globe.Ticketmaster operates an online marketplace that connects event organizers who need to sell tickets with fans looking to...
Pretix
pretix is a modern, self-hosted open source solution for event management including ticket sales. It focuses on flexibility and customizability to fit a wide range of use cases. Some of pretix's key features include:Built-in support for selling tickets and registrations with quota management, vouchers, invoices etc.Multiple price tiers, flexible pricing...
Ticket Tailor
Ticket Tailor is an open-source help desk and customer support ticketing system designed for small businesses. It allows companies to efficiently manage customer inquiries, problems, and requests through support tickets. Key features of Ticket Tailor include:Email-based ticketing allows customers to open tickets simply by emailing your support addressSLA management and...
Confetti
Confetti is a free and open-source email client application developed by the Confetti Project. It is available for Windows, macOS and Linux operating systems.Some key features of Confetti include:A clean, intuitive and minimalist user interface designSupport for common mail protocols including POP3, IMAP and ExchangeIntegrated contacts, calendar and tasks managementSupport...
Ticket Tribe
Ticket Tribe is a help desk and customer service management software designed for small and medium-sized businesses. It provides a simple, user-friendly platform to manage all customer support tickets, requests, queries and conversations in one centralized system.Key features of Ticket Tribe include:Intuitive ticketing system to log, categorize, assign and manage...
TicketSource
TicketSource is a cloud-based event ticketing and registration platform designed for event organizers to easily create, manage, and sell tickets for their events. Here are some key features of TicketSource:Customizable ticketing pages and registration forms - Build your own fully branded ticket pages and registration forms to match your event...
Ticket Forest
Ticket Forest is a cloud-based customer service and help desk software designed for small and medium-sized businesses. It aims to provide an affordable yet powerful solution to streamline customer support operations.Key features of Ticket Forest include:Ticket management system to track, prioritize, assign, and resolve customer inquiriesKnowledge base to document solutions...
RegOnline
RegOnline is a robust online event registration and management software designed to handle the needs of event planners and organizations of all types and sizes. Since 2000, over 15,000 clients have used RegOnline to plan and execute their events more efficiently.With RegOnline, users can create event listings, customize registration forms,...
