TicketDerby
TicketDerby is a help desk and customer support software designed for small to midsize businesses. It includes features like ticket management, knowledge base, community forums, reporting, and automation.
help-desk
ticket-management
knowledge-base
community-forums
reporting
automation
TicketDerby: Help Desk Softwares
TicketDerby is a help desk and customer support software designed for small to midsize businesses. It includes features like ticket management, knowledge base, community forums, reporting, and automation.
What is TicketDerby?
TicketDerby is a cloud-based customer support software designed for small and medium-sized businesses. It allows companies to manage customer support tickets from initial inquiry to resolution seamlessly.
Key features of TicketDerby include:
- Ticket management - Customizable ticketing system to track customer inquiries. Users can create ticket filters and views.
- Knowledge base - Fully searchable portal containing support articles and documentation to aid customers.
- Community forums - Public forums where customers can discuss products and interact with agents or other users.
- Automation - Workflows and triggers to automatically assign tickets, send notifications when tickets are received or updated.
- Reporting and analytics - Custom reports provide actionable insights into support metrics like agent workload, resolution times, satisfaction scores.
- Multi-channel support - Omnichannel help desk with email, live chat, voice, and self-service options.
- Mobile access - iOS and Android apps so agents can manage tickets on the go.
- Team management - Tools to manage teams with roles, permissions, and collaboration.
Designed for growing companies that need scalable yet affordable customer support software, TicketDerby offers easy setup and usage paired with enterprise-level capabilities.
TicketDerby Features
Features
- Ticket management
- Knowledge base
- Community forums
- Reporting
- Automation
Pricing
- Subscription-Based
Pros
Easy to use interface
Customizable workflows
Multiple support channels
SLA and response time tracking
Role-based access control
Cons
Can be pricey for small teams
Limited integration options
Mobile app needs work
Setup can be complex
Official Links
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