Ticket Forest
Ticket Forest is a help desk and customer support software designed for small businesses. It provides ticket tracking, knowledge base, community forums, and automation tools to improve customer service.
help-desk
ticket-tracking
knowledge-base
community-forums
automation-tools
customer-service
Ticket Forest: Help Desk Software for Small Businesses
Ticket Forest is a help desk and customer support software designed for small businesses. It provides ticket tracking, knowledge base, community forums, and automation tools to improve customer service.
What is Ticket Forest?
Ticket Forest is a cloud-based customer service and help desk software designed for small and medium-sized businesses. It aims to provide an affordable yet powerful solution to streamline customer support operations.
Key features of Ticket Forest include:
- Ticket management system to track, prioritize, assign, and resolve customer inquiries
- Knowledge base to document solutions to common questions
- Community forums for customers to interact with each other
- Automation tools like macros, triggers, and workflows to save repetitive work
- Multiple email integration and support channels - email, live chat, voice, and social media
- Real-time analytics to identify trends and improve customer satisfaction
- Role-based access control to manage team permissions and responsibilities
- Mobile apps so support agents can work from anywhere
Overall, Ticket Forest aims to provide small support teams with enterprise-level features for delivering exceptional customer experiences, increasing efficiency, and driving business growth.
Ticket Forest Features
Features
- Ticket management
- Knowledge base
- Community forums
- Automation tools
- Reporting
- Email integration
- API access
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Affordable pricing
Good for small teams
Customizable workflows
Multiple support channels
Cons
Limited features compared to competitors
Can be slow with large volumes of tickets
No native mobile apps
No SLAs or advanced reporting
Official Links
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