Ticket Tailor
Ticket Tailor is an open-source ticketing system designed for small businesses to manage customer support tickets. It features email ticket creation, SLA management, agent assignment rules, custom fields and views, public and private comments, and notifications.
ticketing
open-source
small-business
Ticket Tailor: Open-Source Ticketing System for Small Businesses
Ticket Tailor is an open-source ticketing system designed for small businesses to manage customer support tickets. It features email ticket creation, SLA management, agent assignment rules, custom fields and views, public and private comments, and notifications.
What is Ticket Tailor?
Ticket Tailor is an open-source help desk and customer support ticketing system designed for small businesses. It allows companies to efficiently manage customer inquiries, problems, and requests through support tickets. Key features of Ticket Tailor include:
- Email-based ticketing allows customers to open tickets simply by emailing your support address
- SLA management and due date tracking to ensure tickets are handled timely
- Custom ticket fields and views to match your business processes
- Agent collision prevention and auto-assignments for efficient routing of tickets
- Public and private ticket comments for internal and customer-facing conversations
- Notifications to customers and staff when tickets are updated
- Lightweight, responsive interface accessible from any device
With its focus on simplicity and ease-of-use, Ticket Tailor is designed for small customer service teams who want to deliver organized, effective customer support. The open-source software is self-hosted, meaning you download, install, and fully control it on your own servers with no subscription fees. Overall, Ticket Tailor is a great option for growing companies that need a basic but powerful ticketing solution.
Ticket Tailor Features
Features
- Email-based ticket creation
- SLA management
- Agent assignment rules
- Custom fields and views
- Public and private comments
- Notifications
Pricing
- Open Source
- Free
Pros
Open source and free
Easy to set up and use
Good for small businesses
Customizable fields and views
Email integration
Cons
Lacks some advanced features of paid options
Limited reporting capabilities
No mobile app
Can be slow with large volumes of tickets
Official Links
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