Ticketsetup
Ticketsetup is a customer support and help desk software designed for small businesses. It allows companies to manage customer queries, requests and complaints efficiently in one centralized platform.
help-desk
ticketing
customer-service
Ticketsetup: Customer Support Software
Manage customer queries, requests and complaints with Ticketsetup, a small business help desk software designed for efficiency and centralization in one platform.
What is Ticketsetup?
Ticketsetup is a cloud-based customer support and help desk software solution designed for small and medium-sized businesses. It provides a simple yet powerful platform to manage customer queries, requests, complaints and issues efficiently in one centralized system.
Key features of Ticketsetup include:
- Intuitive ticketing system to log, assign, track and manage customer inquiries
- Multiple email and web form channels for customers to reach support
- SLA policies and reminders to ensure timely response and resolution
- Customizable ticket workflows to match business needs
- Robust reporting for actionable insights into query volumes, response times, resolutions etc.
- Ticket assignment rules to route tickets automatically to right agents
- Integrations with popular business apps like Shopify, Zendesk etc.
- Mobile apps for agents to manage tickets on the go
- Self-service customer portal for status updates and knowledge base access
Overall, Ticketsetup makes it easy for small businesses to deliver consistent, high-quality customer support across channels in a cost-effective manner.
Ticketsetup Features
Features
- Centralized customer support platform
- Ticket management system
- Customizable ticket workflows
- Automated ticket prioritization
- Knowledge base and self-service portal
- Reporting and analytics
- Team collaboration tools
- Mobile app for on-the-go support
Pricing
- Free
- Freemium
- Subscription-Based
Pros
Streamlines customer support processes
Improves customer satisfaction and loyalty
Enhances team productivity and collaboration
Provides valuable insights through reporting
Easy to set up and use
Cons
Limited customization options in the free plan
Pricing can be higher for enterprises
Lacks some advanced features found in enterprise-level solutions
Official Links
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