Infomaniak Ticketing

Infomaniak Ticketing: Help Desk Software

Infomaniak Ticketing is a help desk and customer service software designed for small and medium-sized businesses. It allows companies to manage customer requests and internal tasks through one integrated platform.

What is Infomaniak Ticketing ?

Infomaniak Ticketing is a customer service and help desk software solution designed for small and medium-sized businesses. It provides a single, centralized platform to manage all customer requests and internal tasks.

Key features of Infomaniak Ticketing include ticket management, knowledge base, SLA management, custom workflows, canned responses, and reports and analytics. Companies can create tickets via email, web forms, live chat, phone calls, and social media. Tickets are automatically categorized and routed to the appropriate agents.

Agents have a unified inbox to manage all tickets. There are collaboration tools allowing agents to share information and work together on tickets. Teams can create custom views to filter tickets. The knowledge base helps agents resolve more tickets on their own and provides self-service for customers.

Infomaniak Ticketing has mobile apps, multi-brand support, and REST APIs/webhooks to integrate with other software. There are also features like satisfaction surveys, SLA management, and advanced reporting to track performance over time. It's designed to improve agent productivity and customer satisfaction.

Overall, Infomaniak Ticketing combines a wide range of help desk and customer service features into a single, user-friendly platform for SMBs. It enables small teams to deliver responsive, consistent support across channels.

Infomaniak Ticketing Features

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