TicketDerby vs Ticket Tailor

Struggling to choose between TicketDerby and Ticket Tailor? Both products offer unique advantages, making it a tough decision.

TicketDerby is a Business & Commerce solution with tags like help-desk, ticket-management, knowledge-base, community-forums, reporting, automation.

It boasts features such as Ticket management, Knowledge base, Community forums, Reporting, Automation and pros including Easy to use interface, Customizable workflows, Multiple support channels, SLA and response time tracking, Role-based access control.

On the other hand, Ticket Tailor is a Business & Commerce product tagged with ticketing, open-source, small-business.

Its standout features include Email-based ticket creation, SLA management, Agent assignment rules, Custom fields and views, Public and private comments, Notifications, and it shines with pros like Open source and free, Easy to set up and use, Good for small businesses, Customizable fields and views, Email integration.

Feature	TicketDerby	Ticket Tailor
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

TicketDerby

Description: TicketDerby is a help desk and customer support software designed for small to midsize businesses. It includes features like ticket management, knowledge base, community forums, reporting, and automation.

Ticket Tailor

Description: Ticket Tailor is an open-source ticketing system designed for small businesses to manage customer support tickets. It features email ticket creation, SLA management, agent assignment rules, custom fields and views, public and private comments, and notifications.

Key Features Comparison

TicketDerby Features

• Ticket management
• Knowledge base
• Community forums
• Reporting
• Automation

Ticket Tailor Features

• Email-based ticket creation
• SLA management
• Agent assignment rules
• Custom fields and views
• Public and private comments
• Notifications

Pros & Cons Analysis

TicketDerby

Pros

• Easy to use interface
• Customizable workflows
• Multiple support channels
• SLA and response time tracking
• Role-based access control

Cons

• Can be pricey for small teams
• Limited integration options
• Mobile app needs work
• Setup can be complex

Ticket Tailor

Pros

• Open source and free
• Easy to set up and use
• Good for small businesses
• Customizable fields and views
• Email integration

Cons

• Lacks some advanced features of paid options
• Limited reporting capabilities
• No mobile app
• Can be slow with large volumes of tickets

Pricing Comparison

TicketDerby

• Subscription-Based

Ticket Tailor

• Open Source
• Free