TicketPeak vs Ticket Tailor

Struggling to choose between TicketPeak and Ticket Tailor? Both products offer unique advantages, making it a tough decision.

TicketPeak is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, analytics.

It boasts features such as Ticketing workflows, Knowledge base, Community forums, Analytics and pros including Cloud-based solution, Helps manage customer queries and issues efficiently, Provides key features for customer support.

On the other hand, Ticket Tailor is a Business & Commerce product tagged with ticketing, open-source, small-business.

Its standout features include Email-based ticket creation, SLA management, Agent assignment rules, Custom fields and views, Public and private comments, Notifications, and it shines with pros like Open source and free, Easy to set up and use, Good for small businesses, Customizable fields and views, Email integration.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

TicketPeak

TicketPeak

TicketPeak is a cloud-based help desk and customer support software. It helps companies manage customer queries, requests and issues efficiently. Key features include ticketing workflows, knowledge base, community forums and analytics.

Categories:
Business & Commerce Customer Service & Support
help-desk customer-support ticketing knowledge-base analytics

TicketPeak Features

  1. Ticketing workflows
  2. Knowledge base
  3. Community forums
  4. Analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Cloud-based solution

Helps manage customer queries and issues efficiently

Provides key features for customer support

Cons

Limited customization options

Pricing may be higher for larger teams

Ticket Tailor

Ticket Tailor

Ticket Tailor is an open-source ticketing system designed for small businesses to manage customer support tickets. It features email ticket creation, SLA management, agent assignment rules, custom fields and views, public and private comments, and notifications.

Categories:
Business & Commerce Customer Support
ticketing open-source small-business

Ticket Tailor Features

  1. Email-based ticket creation
  2. SLA management
  3. Agent assignment rules
  4. Custom fields and views
  5. Public and private comments
  6. Notifications

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to set up and use

Good for small businesses

Customizable fields and views

Email integration

Cons

Lacks some advanced features of paid options

Limited reporting capabilities

No mobile app

Can be slow with large volumes of tickets