TicketPeak
TicketPeak is a cloud-based help desk and customer support software. It helps companies manage customer queries, requests and issues efficiently. Key features include ticketing workflows, knowledge base, community forums and analytics.
help-desk
customer-support
ticketing
knowledge-base
analytics
TicketPeak: Cloud-Based Help Desk Software
TicketPeak helps companies manage customer queries, requests and issues efficiently with features like ticketing workflows, knowledge base, community forums and analytics.
What is TicketPeak?
TicketPeak is a customer service software designed to help companies deliver excellent customer support across multiple channels. It is an intuitive platform that brings all customer interactions into one place and enables efficient collaboration between support agents.
With TicketPeak, companies can:
- Manage customer support tickets from email, chat, social media and phone calls on a unified help desk
- Automate repetitive support tasks to resolve common issues faster
- Route tickets smartly using rules and prevent duplicate requests
- Empower customers to find answers themselves with an online knowledge base and community forums
- Identify trends and improve customer service processes using built-in analytics
- Integrate seamlessly with popular business apps like Salesforce, Zendesk and Freshdesk
Key capabilities include multi-channel ticketing, advanced automation through macros and rules, SLA enforcement, skill-based routing, custom ticket fields and workflows, role-based access control, and robust reporting. The intuitive interface allows both technical and non-technical teams to start using the software quickly.
TicketPeak offers monthly subscription plans for small, medium and large support teams. Free trial available. Dedicated support and onboarding assistance included.
TicketPeak Features
Features
- Ticketing workflows
- Knowledge base
- Community forums
- Analytics
Pricing
- Freemium
- Subscription-Based
Pros
Cloud-based solution
Helps manage customer queries and issues efficiently
Provides key features for customer support
Cons
Limited customization options
Pricing may be higher for larger teams
Official Links
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