TicketPeak

TicketPeak is a cloud-based help desk and customer support software. It helps companies manage customer queries, requests and issues efficiently. Key features include ticketing workflows, knowledge base, community forums and analytics.

TicketPeak alternatives ➤

What is TicketPeak?

TicketPeak is a customer service software designed to help companies deliver excellent customer support across multiple channels. It is an intuitive platform that brings all customer interactions into one place and enables efficient collaboration between support agents.

With TicketPeak, companies can:

Manage customer support tickets from email, chat, social media and phone calls on a unified help desk
Automate repetitive support tasks to resolve common issues faster
Route tickets smartly using rules and prevent duplicate requests
Empower customers to find answers themselves with an online knowledge base and community forums
Identify trends and improve customer service processes using built-in analytics
Integrate seamlessly with popular business apps like Salesforce, Zendesk and Freshdesk

Key capabilities include multi-channel ticketing, advanced automation through macros and rules, SLA enforcement, skill-based routing, custom ticket fields and workflows, role-based access control, and robust reporting. The intuitive interface allows both technical and non-technical teams to start using the software quickly.

TicketPeak offers monthly subscription plans for small, medium and large support teams. Free trial available. Dedicated support and onboarding assistance included.

Official Links

Official Website
ticketpeak.com

The Best TicketPeak Alternatives

Top Apps like TicketPeak

Eventbrite, Attendize Event Ticketing, Ticketmaster, pretix, Ticket Tailor, Confetti, Ticket Tribe, Eventleaf, amiando, Eventzilla, EventNut are some alternatives to TicketPeak.

Sugggest an alternative ❐

Eventbrite

Eventbrite is an online event management and ticketing platform that allows event organizers to plan, set up ticket sales, promote events, and analyze attendance. Founded in 2006 in San Francisco, Eventbrite aims to streamline the event planning process by providing easy-to-use tools for creating events, customizing registration pages, selling tickets, generating...

Attendize Event Ticketing

Attendize is an open-source PHP/Laravel-based event ticketing and management platform. It provides event organizers and venues with a customizable online ticketing system to sell tickets, manage attendees and promotions, and track event analytics.With Attendize, organizers can create and customize events sites with their branding, colors, layouts, etc. It...

Ticketmaster

Ticketmaster is the world's largest primary ticketing company for live entertainment events. Originally founded in 1976, it provides ticketing services for concerts, sports, performing arts shows, family events, and more across the globe.Ticketmaster operates an online marketplace that connects event organizers who need to sell tickets with fans looking to...

Pretix

pretix is a modern, self-hosted open source solution for event management including ticket sales. It focuses on flexibility and customizability to fit a wide range of use cases. Some of pretix's key features include:Built-in support for selling tickets and registrations with quota management, vouchers, invoices etc.Multiple price tiers...

Ticket Tailor

Ticket Tailor is an open-source help desk and customer support ticketing system designed for small businesses. It allows companies to efficiently manage customer inquiries, problems, and requests through support tickets. Key features of Ticket Tailor include:Email-based ticketing allows customers to open tickets simply by emailing your support addressSLA management...

Confetti

Confetti is a free and open-source email client application developed by the Confetti Project. It is available for Windows, macOS and Linux operating systems.Some key features of Confetti include:A clean, intuitive and minimalist user interface designSupport for common mail protocols including POP3, IMAP and ExchangeIntegrated contacts, calendar and...

Ticket Tribe

Ticket Tribe is a help desk and customer service management software designed for small and medium-sized businesses. It provides a simple, user-friendly platform to manage all customer support tickets, requests, queries and conversations in one centralized system.Key features of Ticket Tribe include:Intuitive ticketing system to log, categorize, assign...

Eventleaf

Eventleaf is a cloud-based event management and registration platform designed for organizations and event planners looking to streamline the planning and execution of events of all types and sizes. Key capabilities and benefits include:Intuitive event page builder with pre-made templates to create customized, branded event websites.Drag-and-drop online registration...

Amiando

amiando is a cloud-based event management software designed for individuals and organizations planning various events. It provides tools for event managers to set up registration forms, sell tickets, manage check-ins, collect payments, and analyze event data such as registrations and sales.Some key features of amiando include:Customizable registration forms...

Eventzilla

Eventzilla is a feature-rich open source event management and ticketing solution that enables organizers to plan, promote, manage and sell tickets for events of any scale. It is designed specifically for event planners and organizations to streamline operations and increase efficiency.With Eventzilla, you can create beautiful event pages, customize...

EventNut

EventNut is an end-to-end event technology and marketing platform designed to help businesses create, manage, promote, and measure event success. It provides a suite of tools to handle every aspect of event execution including:Customizable registration forms and pages to collect attendee detailsAttendee management with communication tools to segment, message...