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Merlin Tickets vs Ticket Tailor

A side-by-side look at Merlin Tickets and Ticket Tailor. For an in-depth review of either product, follow the links below.

Merlin Tickets

Merlin Tickets

Business & Commerce

Merlin Tickets is an open-source help desk and ticketing system. It allows companies to track, prioritize, and solve customer support tickets. Key features include ticket management, SLA tracking, knowledge base, and custom branding.

ticketinghelp-deskcustomer-support
Ticket Tailor

Ticket Tailor

Business & Commerce

Ticket Tailor is an open-source ticketing system designed for small businesses to manage customer support tickets. It features email ticket creation, SLA management, agent assignment rules, custom fields and views, public and private comments, and notifications.

ticketingopen-sourcesmall-business