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Merlin Tickets vs TicketPeak

A side-by-side look at Merlin Tickets and TicketPeak. For an in-depth review of either product, follow the links below.

Merlin Tickets

Merlin Tickets

Business & Commerce

Merlin Tickets is an open-source help desk and ticketing system. It allows companies to track, prioritize, and solve customer support tickets. Key features include ticket management, SLA tracking, knowledge base, and custom branding.

ticketinghelp-deskcustomer-support
TicketPeak

TicketPeak

Business & Commerce

TicketPeak is a cloud-based help desk and customer support software. It helps companies manage customer queries, requests and issues efficiently. Key features include ticketing workflows, knowledge base, community forums and analytics.

help-deskcustomer-supportticketingknowledge-baseanalytics