TicketEase
TicketEase is a help desk and customer support software that allows companies to manage customer tickets and requests. It includes features like knowledge base, SLA tracking, custom workflows, multiple ticket channels, and analytics.
help-desk
customer-support
ticket-tracking
knowledge-base
sla-tracking
analytics
TicketEase: Help Desk Software for Customer Support
TicketEase is a help desk and customer support software that allows companies to manage customer tickets and requests. It includes features like knowledge base, SLA tracking, custom workflows, multiple ticket channels, and analytics.
What is TicketEase?
TicketEase is a cloud-based help desk and customer support platform designed for small and medium-sized businesses. It enables companies to efficiently manage customer support tickets from various channels like email, web forms, live chat, social media, and phone calls.
Key features of TicketEase include:
- Intuitive multi-channel ticketing system to handle support requests from customers
- SLA enforcement and tracking to ensure support teams meet response time targets
- Custom ticket workflows and automation to streamline request handling
- Knowledge base to document solutions for common customer issues
- Multiple support inbox to segment requests based on type or priority
- Team collaboration tools like shared tickets, @mentions, notes and file attachments
- Analytics and reports to gain insights into request volume, response times, satisfaction, etc.
- Native mobile apps to manage tickets on-the-go
- Integration with popular business apps like G Suite, Slack, Zendesk and more
Overall, TicketEase is an affordable yet powerful solution for small businesses to deliver exceptional customer support through multiple channels.
TicketEase Features
Features
- Help desk and customer support management
- Knowledge base
- SLA tracking
- Custom workflows
- Multiple ticket channels
- Analytics
Pricing
- Subscription-Based
Pros
Comprehensive set of features for help desk and customer support
Customizable workflows and ticket management
Centralized knowledge base for quick issue resolution
Analytics and reporting for performance tracking
Cons
Can be complex to set up and configure for smaller businesses
Pricing may be on the higher end for some small and medium-sized companies
Limited free or trial options for evaluating the software
Official Links
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