Coconut Tickets
Coconut Tickets is a simple, intuitive help desk and customer support software. It allows you to manage tickets, automate workflows, and provide excellent customer service. Key features include shared inbox, SLAs and reminders, canned responses, and custom ticket fields.
help-desk
ticketing
customer-support
Coconut Tickets: Simple Help Desk Software
Coconut Tickets is a simple, intuitive help desk and customer support software. It allows you to manage tickets, automate workflows, and provide excellent customer service. Key features include shared inbox, SLAs and reminders, canned responses, and custom ticket fields.
What is Coconut Tickets?
Coconut Tickets is a cloud-based customer service and help desk software designed for small to medium-sized businesses. It provides a simple yet powerful platform to manage customer queries, requests, and issues efficiently.
With Coconut Tickets, you can have a shared inbox where multiple agents can collaborate to handle support tickets. It has automation capabilities like SLAs, reminders, merging tickets, canned responses to speed up response times. You can set up custom ticket fields and views to match your business requirements.
Other key features include:
- Knowledge base to document solutions to common problems
- Community forum for customers to help each other
- Ticketing portal for customers to submit and track tickets
- Reporting to gain insights into your customer service metrics
- Email integration, notifications to facilitate communication
- API and Zapier integration to connect with other apps
Overall, Coconut Tickets combines a user-friendly interface with powerful features to help SMBs deliver exceptional customer experiences.
Coconut Tickets Features
Features
- Shared inbox
- SLAs and reminders
- Canned responses
- Custom ticket fields
Pricing
- Freemium
Pros
Intuitive interface
Automated workflows
Excellent customer support
Simple ticket management
Cons
Limited reporting
No chat support
Fewer features than some competitors
Official Links
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