Ticket Tribe vs Coconut Tickets

Struggling to choose between Ticket Tribe and Coconut Tickets? Both products offer unique advantages, making it a tough decision.

Ticket Tribe is a Business & Commerce solution with tags like help-desk, ticketing, customer-support, customer-service.

It boasts features such as Cloud-based help desk software, Ticket management, Knowledge base, Customer support, Email integration, Reporting and analytics and pros including Easy to use interface, Affordable pricing, Multiple support channels, Mobile app, Custom branding and workflows.

On the other hand, Coconut Tickets is a Business & Commerce product tagged with help-desk, ticketing, customer-support.

Its standout features include Shared inbox, SLAs and reminders, Canned responses, Custom ticket fields, and it shines with pros like Intuitive interface, Automated workflows, Excellent customer support, Simple ticket management.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Ticket Tribe

Ticket Tribe

Ticket Tribe is a cloud-based help desk and customer service software designed for small businesses. It allows companies to manage customer support tickets, requests, and queries in one centralized platform.

Categories:
Business & Commerce Customer Service
help-desk ticketing customer-support customer-service

Ticket Tribe Features

  1. Cloud-based help desk software
  2. Ticket management
  3. Knowledge base
  4. Customer support
  5. Email integration
  6. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Affordable pricing

Multiple support channels

Mobile app

Custom branding and workflows

Cons

Limited automation features

No chatbot integration

Third-party integrations cost extra

Coconut Tickets

Coconut Tickets

Coconut Tickets is a simple, intuitive help desk and customer support software. It allows you to manage tickets, automate workflows, and provide excellent customer service. Key features include shared inbox, SLAs and reminders, canned responses, and custom ticket fields.

Categories:
Business & Commerce Customer Service & Support
help-desk ticketing customer-support

Coconut Tickets Features

  1. Shared inbox
  2. SLAs and reminders
  3. Canned responses
  4. Custom ticket fields

Pricing

  • Freemium

Pros

Intuitive interface

Automated workflows

Excellent customer support

Simple ticket management

Cons

Limited reporting

No chat support

Fewer features than some competitors