
Description: Ticket Tailor is an open-source ticketing system designed for small businesses to manage customer support tickets. It features email ticket creation, SLA management, agent assignment rules, custom fields and views, public and private comments, and notifications.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: TicketEase is a help desk and customer support software that allows companies to manage customer tickets and requests. It includes features like knowledge base, SLA tracking, custom workflows, multiple ticket channels, and analytics.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API